Licensed Insurance Customer Service Representative

KELLI SWART INSURANCE AGENCY INC; Rogers (MN); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Zusammenfassung

Kelli Swart State Farm Agency in Rogers, MN is seeking a dependable Customer Care Manager to join our in-office team. You will handle policy changes, billing questions, renewals, and general account needs while supporting claims conversations and maintaining accurate records to deliver excellent service.

Active Minnesota Property & Casualty and Life & Health licenses are required before start; coaching, study resources, and ongoing training are provided to help you grow within the agency and

Qualifikationen

• Customer service and relationship-building are central to the role.
• Strong verbal and written communication skills are required.
• Organized, dependable, and able to manage multiple priorities.
• Detail-oriented with consistent follow-through.
• Comfortable handling sensitive or challenging conversations.
• Able to work collaboratively in a team environment.
• State Farm agency experience is a plus, Minnesota licenses are required before start date.

Aufgaben

• Assist customers with policy changes, billing questions, renewals, and general account needs.
• Provide professional support during claims-related conversations.
• Review customer accounts for accuracy and help address changing insurance needs.
• Follow up with customers to help maintain relationships and retention.
• Document customer interactions and account activity accurately.
• Coordinate with team members to keep service requests moving smoothly.
• Identify potential coverage needs and connect customers with the right next steps.
• Support customer outreach and agency service initiatives.

Kenntnisse

Customer service

Communication skills

Organizational skills

Attention to detail

Teamwork

Insurance knowledge

Problem solving

Jobbeschreibung

Benefits:

• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Customer Service Representative – Insurance Service Kelli Swart State Farm Agency Rogers, MN Full-Time | In-Office

Kelli Swart State Farm Agency is looking for a dependable, customer-focused professional to join our team as a Customer Care Manager.

This position centers on delivering excellent service, maintaining strong customer relationships, and helping policyholders feel supported throughout every stage of their experience with our agency. The right person will be organized, responsive, and comfortable handling a variety of service needs while helping ensure customer accounts remain accurate and up to date.

There may be opportunities to identify additional coverage needs during service conversations, but the primary focus of this role is customer care, retention, and relationship management.

Our Mission

Our mission is to work together as a dedicated team to provide insurance solutions that protect the everyday lives of our customers and their families. We believe in treating every customer like family—offering honest guidance, meaningful protection, and exceptional care that extends far beyond the sale.

Our success is built on integrity, teamwork, and a genuine commitment to serving our community.

Licensing Requirement

Active Minnesota Property & Casualty and Life & Health licenses are required prior to your start date.

We'll provide coaching, study resources, and guidance to help you become fully licensed before joining our team.

Your Day-to-Day

• Assist customers with policy changes, billing questions, renewals, and general account needs
• Provide professional support during claims-related conversations
• Review customer accounts for accuracy and help address changing insurance needs
• Follow up with customers to help maintain strong relationships and retention
• Document customer interactions and account activity accurately
• Coordinate with other team members to keep service requests moving efficiently
• Help resolve customer concerns with patience, professionalism, and attention to detail
• Identify potential coverage needs when appropriate and connect customers with the right next step
• Support customer outreach and agency service initiatives

A Strong Fit for This Role

• Customer service and relationship-building are natural strengths
• Strong verbal and written communication skills
• Organized, dependable, and comfortable managing multiple priorities
• Detail-oriented with consistent follow-through
• Comfortable handling sensitive or challenging customer conversations
• Able to work collaboratively in a team environment
• Previous insurance, account management, or customer service experience preferred
• State Farm agency experience is a plus
• Active Minnesota Property & Casualty and Life & Health licenses required prior to start date

What You Can Expect

• Competitive compensation
• Licensing coaching and support for candidates completing requirements
• Ongoing training and professional development
• A collaborative, customer-focused team environment
• Opportunities to strengthen your insurance knowledge and grow within the agency
• The chance to build lasting relationships and make a meaningful impact in the local community

Build a Career Around Great Customer Care

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. We are an equal opportunity employer and value diverse perspectives.