Customer Service Representative - State Farm Agent Team Member

Kyle Visker; La Crosse (WI); Hybrid; USD 35,000 - 45,000; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Opportunity for advancement

Paid time off

Training & development

Job summary

An insurance agency in La Crosse is seeking a Customer Service Representative to enhance customer experiences and support agency growth. Candidates should have strong communication and interpersonal skills, with a focus on detail and multitasking. Responsibilities include answering inquiries, assisting with policy changes, processing claims, and maintaining accurate records. The agency values work-life balance and offers benefits like a Simple IRA and flexible scheduling, fostering a supportive team culture.

Qualifications

• Previous customer service experience is preferred.
• Must have strong communication and interpersonal skills.
• Detail-oriented and able to handle multiple tasks simultaneously.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication skills

Interpersonal skills

Attention to detail

Multitasking

Job description

Benefits:

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Training & development

About Our Agency

Our agency opened in 2003 and is a close-knit team of three who work together to serve our customers and community. Before becoming an agent, I worked in underwriting, which gave me a strong understanding of the insurance industry and how to properly help customers protect what matters most.

I’m a second-generation State Farm agent and graduated from the University of Minnesota with a degree in Finance. Insurance has been a big part of my family and professional life, and I take pride in continuing that legacy through our agency. I’m also an active member of the La Crosse Downtown Rotary, where I’ve been involved since 2005. Staying connected with the community and giving back through local organizations is something that’s very important to me.

We offer a Simple IRA, licensing reimbursement, and a strong focus on work-life balance. Our goal is to create an environment where people can build a steady, long-term career while maintaining balance outside the office.

Our culture is straightforward and team-focused. We’re looking for someone who is hardworking and motivated—someone who takes pride in their work and wants to grow with a supportive, small team. If you’re driven and ready to contribute, this could be a great place to build your career.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Kyle Visker - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.