Customer Service Representative - State Farm Agent Team Member

Juhlinsurance; Farmington (MN); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Simple IRA

License reimbursement

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

A local insurance agency in Farmington, MN, seeks a Customer Service Representative to enhance customer experiences and support agency growth. Ideal candidates are self-driven and eager to learn, with strong communication skills and a passion for helping others. This full-time position offers a salary of $15.00 - $18.00 per hour, along with competitive benefits including health insurance and paid time off. This dynamic role also features opportunities for internal advancement and community involvement.

Qualifications

• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication and interpersonal skills

Detail-oriented

Multitasking

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Farmington - MN

Responsive recruiter; replies within 24 hours.

• Simple IRA
• Bonus based on performance
• Health insurance
• Opportunity for advancement
• Paid time off

About Our Agency

Since opening my agency in 2021, I’ve built a small but dedicated team of three and created an environment that blends support, independence, and growth. My journey into the insurance world was a unique one — I was recruited by State Farm without any prior background in the industry. I embraced the challenge, bringing with me experience as a sales performance manager in the auto field, a background in the medical industry, and even an education in art. Entrepreneurship runs in my blood, as both sides of my family are small business owners, which gives me a deep appreciation for hard work and ambition.

Community involvement and connection are important to us. We enjoy participating in local events like outdoor movies and concerts in the park, and we make it a priority to host monthly team‑bonding activities. Every other month, we dedicate a full day to social media and outreach to further engage with our community and expand our impact.

Our office culture is rooted in trust, collaboration, and self‑motivation. I’m deeply committed to investing time, energy, and training into my team, but I also believe in giving people the space to take initiative and grow without constant oversight. The ideal team member is someone who asks questions, works hard, and takes pride in getting things done independently. We believe in working hard, playing hard, and celebrating wins together.

If you’re self‑driven, eager to learn, and excited about the chance to grow in a supportive yet empowering environment, this could be the perfect place for you.

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Sierra Juhl - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer‑focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales‑minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail‑oriented and able to multitask.
• Previous customer service experience preferred.

Compensation: $15.00 - $18.00 per hour

Benefits

• Simple IRA
• License reimbursement
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Disclaimer

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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