Licensed Insurance Customer Service

StaffMyAgency; Albuquerque (NM); On-site; USD 57,859,000 - 66,125,000; Full time

Benefits offered by this job

Bonus & Commission

Paid time off

Growth opportunities

Job summary

State Farm Agent in Albuquerque, NM is seeking a Licensed Customer Service Representative to join an in-office team. An active Property & Casualty license is required, with Life/Health licenses obtainable. Bilingual English/Spanish preferred.

Strong interpersonal and communication skills, plus the ability to multitask and stay detail-oriented, are essential. Responsibilities include building relationships, answering inquiries about coverage and billing, and educating clients on options.

Qualifications

• Active Property & Casualty license required.
• Life & Health license obtainable (required or attainable).
• Bilingual English/Spanish preferred but not required.

Responsibilities

• Establish customer relationships and follow up as needed.
• Provide prompt, accurate, friendly service; handle inquiries on coverages, policy changes, billing, and claims.
• Use a needs-based review to educate customers about insurance options.
• Maintain a strong work ethic and commitment to success daily.

Skills

Property & Casualty license

Life & Health license (obtainable)

Bilingual English/Spanish

Interpersonal skills

Communication skills

Customer-focused

Team player

Multi-tasking

Detail oriented

Problem solving

Computer literacy

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Albuquerque, NM. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Base pay $20 - $23 per hour depending on licensing and experience
• Bonus and Commission
• Paid Time Off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (must be able to obtain)
• Bilingual English/Spanish preferred but not required
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.