Licensed Insurance Customer Service

Rob Brown - State Farm Agency; Bowie (MD); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Salary + Bonus

Paid Time Off

Valuable experience

Growth opportunities

Job summary

Rob Brown - State Farm Agency in Bowie, MD is seeking a Licensed Customer Service Representative to join the in-office team. The role emphasizes value-based conversations and exceptional customer experience, with active Property and Casualty licensing required.

Responsibilities include establishing relationships, answering inquiries about insurance options and billing, and maintaining timely activity reports. Strong communication and licensing updates are essential.

Qualifications

• Must have an active Property & Casualty license.
• Must have a Life and Health license.
• Excellent interpersonal and communication skills; written, verbal and listening.

Responsibilities

• Establish customer relationships and follow up with customers.
• Provide prompt, accurate, friendly service on inquiries about insurance options, coverages, policy changes, transfers, and billing.
• Educate customers using a needs-based review process.
• Maintain a strong work ethic and commitment to success each day.

Skills

Active P&C license

Life and Health license

Interpersonal skills

Written/verbal communication

People-oriented

Organizational skills

Self-motivation

Detail orientation

Team player

Proactive problem solving

Timely reporting

Job description

Licensed Insurance Customer Service

Rob Brown - State Farm Agency BOWIE, Maryland, United States

About this position

Position Overview

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

• Must have an active Property and Casualty insurance license.
• Must be able to make the commute to our agency location in Bowie, MD. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Bonus
• Paid Time Off (vacation and personal/sick days)
• Valuable experience
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

Disclosure This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents' employees are not employees of State Farm. We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels. #SMA

Salary Information