Licensed Insurance Customer Service

State Farm Insurance Companies; Bowie (MD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Salary plus Bonus

Paid Time Off

Growth potential/Advancement within my

Job summary

State Farm Insurance Companies seeks a licensed Customer Service Representative to join an independent contractor agent team in Bowie, MD. In-office position requiring an active Property & Casualty license, with responsibilities focused on needs-based customer conversations and service excellence.

Responsibilities include building relationships, handling inquiries on coverage, claims, and billing, and maintaining high-quality reports.

Qualifications

• Active Property and Casualty license required
• Excellent interpersonal and communication skills
• People-oriented with strong organizational skills
• Self-motivated, detail oriented, and proactive problem solving
• Ability to work in a team and multi-task

Responsibilities

• Establish customer relationships and follow up with customers as needed
• Provide prompt, accurate, and friendly customer service addressing inquiries about insurance availability, coverages, changes, transfers, claims, and billing
• Educate customers about insurance options using needs-based review
• Maintain a strong work ethic and commitment to success

Job description

Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Licensed Customer Service Representative - State Farm Agent Team Member. Active Property and Casualty license is required.

We seek an licensed energetic professional interested in helping our business grow through value-based conversations and remarkable customer experience. Only candidates who meet the following criteria will be considered for this role:

1. Must have an active Property and Casualty insurance license.

2. Must be able to make the commute to our agency location in Bowie, MD. This is an in-office position.

Responsibilities include but not limited to:

• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options
• Maintain a strong work ethic with a total commitment to success each and every day

As an Agent Team Member, you will receive...

• Salary plus Bonus
• Paid Time Off (vacation and personal/sick days)
• Growth potential/Opportunity for advancement within my office

Requirements

• Property & Casualty license (required)
• Life and Health license (required)
• Excellent interpersonal skills
• Excellent communication skills - written, verbal and listening
• People-oriented
• Organizational skills
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Dedicated to customer service
• Able to learn computer functions
• Pride in getting work done accurately and timely
• Ability to work in a team environment
• Ability to multi-task
• Provide timely and thorough activity reports to agent
• Selected candidate is expected to remain current in product changes, licensing, technical developments, and continuing education

If you are motivated to succeed and can see yourself in this role, please submit your resume. We will follow up with you on the next steps in the interview process.

Disclosure

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.

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