Licensed Insurance Customer Care Specialist

KELLI SWART INSURANCE AGENCY INC; Rogers (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Kelli Swart State Farm Agency in Rogers, MN is seeking a dependable Customer Care Manager to join our in-office team. You will handle policy changes, billing questions, renewals, and general account needs while supporting claims conversations and maintaining accurate records to deliver excellent service.

Active Minnesota Property & Casualty and Life & Health licenses are required before start; coaching, study resources, and ongoing training are provided to help you grow within the agency and

Qualifications

• Customer service and relationship-building are central to the role.
• Strong verbal and written communication skills are required.
• Organized, dependable, and able to manage multiple priorities.
• Detail-oriented with consistent follow-through.
• Comfortable handling sensitive or challenging conversations.
• Able to work collaboratively in a team environment.
• State Farm agency experience is a plus, Minnesota licenses are required before start date.

Responsibilities

• Assist customers with policy changes, billing questions, renewals, and general account needs.
• Provide professional support during claims-related conversations.
• Review customer accounts for accuracy and help address changing insurance needs.
• Follow up with customers to help maintain relationships and retention.
• Document customer interactions and account activity accurately.
• Coordinate with team members to keep service requests moving smoothly.
• Identify potential coverage needs and connect customers with the right next steps.
• Support customer outreach and agency service initiatives.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Teamwork

Insurance knowledge

Problem solving

Job description

Kelli Swart State Farm Agency in Rogers, MN is seeking a dependable Customer Care Manager to join our in-office team. You will handle policy changes, billing questions, renewals, and general account needs while supporting claims conversations and maintaining accurate records to deliver excellent service.

Active Minnesota Property & Casualty and Life & Health licenses are required before start; coaching, study resources, and ongoing training are provided to help you grow within the agency and