Insurance Customer Care Specialist

Selina Martire - State Farm Agent; Minneapolis (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Life Insurance

IRA Matching

Bonuses

Competitive salary

Health insurance

Opportunity for advancement

Paid time off

Training & development

Job summary

Selina Martire - State Farm Agent in Minneapolis is seeking a dedicated role focused on delivering exceptional customer service and building lasting relationships. You will handle policy inquiries, billing questions, ID cards, and coverage updates while maintaining a welcoming, professional front-office presence.

The position emphasizes proactive problem solving, strong communication, and teamwork, with opportunities for growth, ongoing training, and a supportive environment within the local

Qualifications

• Customer-service experience and strong communication required.
• Highly organized and detail-oriented with solid multitasking.
• Proactive problem-solver who can work in a busy office.
• Positive, dependable team player with a genuine service mindset.

Responsibilities

• Be the first point of contact for customers—creating a warm, professional, and welcoming experience
• Assist with policy questions, billing inquiries, ID cards, and coverage updates
• Build strong relationships with customers by providing thoughtful, attentive service
• Set appointments
• Help identify opportunities to better serve customer needs
• Support the team with administrative tasks such as data entry, filing, and organization
• Provide quotes and guidance when appropriate
• Manage incoming calls, emails, and office visits with efficiency and care

Skills

Strong communication

Highly organized

Detail-oriented

Proactive problem solver

Team player

Genuine service mindset

Job description

Selina Martire - State Farm Agent in Minneapolis is seeking a dedicated role focused on delivering exceptional customer service and building lasting relationships. You will handle policy inquiries, billing questions, ID cards, and coverage updates while maintaining a welcoming, professional front-office presence.

The position emphasizes proactive problem solving, strong communication, and teamwork, with opportunities for growth, ongoing training, and a supportive environment within the local