Insurance Customer Care Specialist – Growth Path

Mallory Rodriguez - State Farm Agent; Town of Sun Prairie (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Mallory Rodriguez - State Farm Agent is seeking a Customer Service Representative Team Member to support its local insurance office in Wisconsin. You will help customers with questions, policy updates, and claim follow-ups while coordinating with other agency staff.

The role emphasizes service, accuracy, and community-minded care. Ideal candidates bring customer service experience, strong communication, and a detail-oriented approach to multitasking in a busy, people-focused environment.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication

Interpersonal skills

Detail-oriented

Multitasking

Job description

ROLE DESCRIPTION:

As a Customer Service Representative - State Farm Agent Team Member with Mallory Rodriguez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you a fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES:

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.