Licensed Insurance CSR — Client Advocate & Policy Review

Keith Phillips - State Farm Agency; Midlothian (VA); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Paid vacation and sick/personal time

Growth opportunities

Supportive team environment

Job summary

Keith Phillips - State Farm Agency in Midlothian, VA is seeking a Licensed Insurance Customer Service Representative to join the team. The role handles customer questions about policies, billing, and claims, and involves needs-based policy reviews to ensure proper coverage.

The position requires active Property & Casualty and Life & Health licenses, strong communication, and organizational skills, with a competitive pay rate of $20–$22 per hour and growth opportunities within the team.

Qualifications

• Strong communication and organizational skills required.
• Licenses: Property & Casualty and Life & Health are required.
• Customer-focused, detail-oriented, and professional.

Responsibilities

• Answer customer questions about policies, coverage, billing, and claims.
• Build strong relationships through follow-up and guidance.
• Conduct needs-based policy reviews to ensure proper coverage.
• Support daily operations and assist the Agent and team.
• Stay current on licensing, products, and insurance updates.

Skills

Communication skills

Organizational skills

Education

Property & Casualty license

Life & Health license

Job description

Keith Phillips - State Farm Agency in Midlothian, VA is seeking a Licensed Insurance Customer Service Representative to join the team. The role handles customer questions about policies, billing, and claims, and involves needs-based policy reviews to ensure proper coverage.

The position requires active Property & Casualty and Life & Health licenses, strong communication, and organizational skills, with a competitive pay rate of $20–$22 per hour and growth opportunities within the team.