Licensed Insurance CSR: Policy Care & Retention

Freddie Crenshaw State Farm Agency; Chicago (IL); Vor Ort; USD 25.000 - 36.000; Vollzeit

Zusammenfassung

Freddie Crenshaw State Farm Agency in Chicago is seeking a licensed insurance customer service professional to join our team. You will help customers with policy questions, billing concerns, and coverage changes, and document interactions.

You will follow up on outstanding requests, identify coverage needs, and coordinate handoffs to the sales team to support retention through timely communication. Licensing requirements to solicit and service State Farm products apply.

Qualifikationen

• Licensed to solicit and service State Farm products.
• Experience in a State Farm or insurance office.
• Experience with customer retention, policy changes, and billing follow-up.

Aufgaben

• Assist customers with policy questions, billing concerns, and coverage changes.
• Process service requests accurately and document customer interactions.
• Follow up on outstanding requests and underwriting requirements.
• Support customer retention through timely communication and problem resolution.
• Identify potential coverage needs and coordinate handoffs to sales team.
• Manage daily tasks and unresolved requests with consistent follow-through.

Kenntnisse

Customer service

Policy questions

Billing follow-up

Communication

Ausbildung

Life and Health insurance license

Jobbeschreibung

Freddie Crenshaw State Farm Agency in Chicago is seeking a licensed insurance customer service professional to join our team. You will help customers with policy questions, billing concerns, and coverage changes, and document interactions.

You will follow up on outstanding requests, identify coverage needs, and coordinate handoffs to the sales team to support retention through timely communication. Licensing requirements to solicit and service State Farm products apply.