Licensed Customer Service Representative

Wasserman Agency Inc; Hatfield Township (PA); On-site; USD 40,000 - 55,000; Full time

Job summary

A growing independent agency is seeking a Licensed Customer Service Representative in Hatfield, PA. In this full-time on-site role, you will manage customer inquiries, assist with policy changes, and ensure a positive customer experience. Candidates should have strong customer service experience, exceptional communication skills, and a valid PA Property/Casualty Insurance license. This position values strong organizational skills and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in Customer Service, Customer Support.
• Proficiency in using customer management software.
• Strong organizational and multitasking abilities.

Responsibilities

• Responding to customer inquiries and policy changes.
• Managing client accounts and assisting with policy questions.
• Ensuring customer satisfaction and delivering excellent service.

Skills

Customer Service Experience

Communication Skills

Problem-Solving Skills

Organizational Skills

Multitasking Abilities

Education

Valid PA Property/Casualty Insurance License

Tools

Customer Management Software (Vertafore QQ Catalyst)

Job description

Licensed Customer Service Representative

3 days ago Be among the first 25 applicants

Growing Independent Agency looking to build team.

Role Description

This is a Full-Time on-site role for a Licensed Customer Service Representative located in Hatfield, PA. In this role, you will be responsible for responding to customer inquiries, policy changes, certificates of insurance, and resolving issues, ensuring customer satisfaction, and delivering excellent customer service. Daily tasks include managing client accounts, assisting with policy questions, providing accurate information, and ensuring a positive customer experience.

Qualifications

• Experience in Customer Service, Customer Support, and delivering excellent Customer Satisfaction
• Ability to ensure a high-quality Customer Experience and maintain strong client relationships
• Exceptional communication and problem‑solving skills
• Proficiency in using customer management software and technology (Vertafore QQ Catalyst a plus)
• Possession of a valid PA Property/Casualty Insurance license
• Strong organizational and multitasking abilities
• Previous experience in the insurance or financial services industry is a plus

Referrals increase your chances of interviewing at Wasserman Agency Inc by 2x

Get notified about new Licensed Customer Service Representative jobs in Hatfield, PA.

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.