Licensed Customer Service Representative

American Family Insurance; Altoona (IA); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading insurance company in Altoona, IA is looking for a Licensed Customer Service Representative. This full-time role involves providing exceptional customer service, resolving inquiries, and supporting the sales team. Candidates must have a Property & Casualty insurance license and strong communication skills. Ideal for those seeking an entry-level position with growth opportunities.

Qualifications

• Property & Casualty insurance license required.
• Experience in the insurance industry is a plus.

Responsibilities

• Provide exceptional customer service and resolve inquiries.
• Handle customer calls and process policy changes.
• Maintain accurate records and support the sales team.

Skills

Customer Service Representatives

Sales skills

Communication skills

Interpersonal skills

Problem-solving abilities

Education

High school diploma or equivalent

Associate or bachelor’s degree preferred

Tools

Relevant computer systems

Job description

Licensed Customer Service Representative

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Office Manager & Licensed Agent at American Family Insurance | Business Marketing Graduate

Company Description

For more than 90 years, American Family Insurance has built its reputation on sound principles of integrity and exceptional service. We strive to provide industry-leading service, exceptional claims experience, and products that build long‑term relationships. Our culture of fairness, helpfulness, and convenience ensures our customers are treated like family. We conduct our business with the highest ethical standards and have built trust‑based relationships with our clients through integrity.

As a third‑generation agency, we take pride in being a family‑run, warm, and welcoming office where both our customers and our team members feel supported. We believe in building lasting relationships not only with our clients, but also within our team.

Role Description

This is a full‑time on‑site role for a Licensed Customer Service Representative located in Altoona, IA. The Licensed Customer Service Representative will be responsible for providing exceptional customer service, resolving customer inquiries, and ensuring customer satisfaction and experience. Day‑to‑day tasks include handling customer calls, processing policy changes, addressing billing inquiries, and providing information about products and services. The role also involves maintaining accurate records and supporting the sales team.

Qualifications

• Customer Service Representatives, Customer Service, and Customer Support skills
• Sales skills and prior sales experience strongly preferred
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks efficiently and work well in a team
• Strong problem‑solving and decision‑making abilities
• Proficiency with relevant computer systems and software
• Property & Casualty insurance license required
• High school diploma or equivalent; associate or bachelor’s degree preferred
• Experience in the insurance industry

Seniority level

Entry level

Employment type

Full‑time

Industries

Insurance

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