Licensed Customer Service Representative

State Farm Insurance Companies; Town of Texas (WI); On-site; USD 30,000 - 60,000; Full time

Benefits offered by this job

Bonus and Commission

Paid Time Off

Referral program

Job summary

State Farm Insurance Companies in Montgomery, TX is hiring a Licensed Customer Service Representative for a full‑time role. The CSR will serve current clients and new prospects, process policy changes, and answer questions while maintaining product knowledge.

A Property & Casualty license is required, and the role offers a base salary with potential bonuses and commissions. Salary ranges from $30,000 to $60,000 per year plus bonus and commissions; PTO is included.

Qualifications

• License to sell Property & Casualty insurance.
• Strong verbal and written communication skills.
• Ability to multi-task and follow through with clients.

Responsibilities

• Process policy change requests accurately.
• Take premium payments from customers.
• Provide information about products and services.
• Answer incoming calls and respond to inquiries.
• Support clients and prospects to grow the book of business.

Skills

Customer service

Communication

Sales experience

Problem solving

Organization

Job description

Licensed Customer Service Representative

Salary: $30000.0 - $60000.0/year

Location: MONTGOMERY, TX, 77356

Experience: 1 Year(s)

Job Overview

Our office is expanding and we are looking to hire the right individual to join our outstanding customer service team. We are currently seeking to fulfill a full-time position.

Our Customer Service Representative will be responsible for providing exceptional customer service to our current clients and new prospects, processing policy change requests, maintain knowledge of our products, and answer any questions our clients may have. If you are looking for the chance to learn new skills and grow your career, this is the role for you.

Potential Salary: $45,000 - $60,000 base salary + bonus + commissions

• Base Salary $30,000 - $36,000 depending on licensing and experience
• Bonus and Commission
• Paid Time Off (PTO)

• Property & Casualty insurance license is required.
• Possess a genuine willingness to learn, be intuitive and resourceful and be coachable.
• Proficiency to multi-task, follow-thru and follow-up.
• Excellent Communication/interpersonal skills.
• Follow through and exceed current and prospective client expectations.
• Excellent Spelling and Grammar skills.
• Problem-Solving Capabilities.
• Previous work experience in sales, marketing, promotions or telemarketing.

• Provide customers with additional information about new products and services.
• Process customer policy change requests.
• Take premium payments from customers.
• Ask each customer for referrals and explain our referral program.
• Answer incoming phone calls on the first ring.
• Return all phone messages promptly.
• Thoroughly understand and follow all underwriting, rating and compliance requirements.
• Provide exceptional customer service.
• Provides on-going support to insurance clients as needed.

Why Join Us

At our insurance agency, we believe in empowering individuals to reach their maximum potential. We are committed to fostering a supportive environment where you can develop the skills and expertise needed for a successful insurance career, while providing opportunities for growth, advancement, and professional fulfillment.

Disclosure

We are an Equal Opportunity Employer and encourage applications from individuals of all backgrounds and experience levels.