Licensed Call Center Pro - Financial Services

Corebridge Financial, Inc.; Houston (TX); Hybrid; USD 61,000 - 71,000; Full time

Benefits offered by this job

Competitive benefits

401(k) matching

Paid time off

Job summary

Corebridge Financial, Inc. is hiring a Licensed Call Center Professional in Houston, TX. You will be the first contact for customers, handling inquiries, data changes, and required forms while processing transactions across multiple systems with speed and accuracy.

This role emphasizes compassion, empathy, and a high-volume call environment. A high school diploma and FINRA 6 or 7 are required, with an emphasis on customer service excellence.

Qualifications

• Customer service experience preferred.
• Effective written and verbal communication.
• Ability to handle high-volume calls with accuracy.

Responsibilities

• Answer inbound calls and respond to client inquiries.
• Process financial and non-financial transactions across multiple systems.
• Document inquiries and take necessary actions to resolve issues.
• Convey policy information and company procedures to customers.
• Collaborate with cross-functional partners to resolve complex issues.

Skills

Customer service

Interpersonal skills

Communication

Typing speed

Multi-tasking

Problem solving

Education

High School Diploma or GED

Tools

MS Office

Productivity tools

CRM systems

Job description

Corebridge Financial, Inc. is hiring a Licensed Call Center Professional in Houston, TX. You will be the first contact for customers, handling inquiries, data changes, and required forms while processing transactions across multiple systems with speed and accuracy.

This role emphasizes compassion, empathy, and a high-volume call environment. A high school diploma and FINRA 6 or 7 are required, with an emphasis on customer service excellence.