Licensed Financial Call Center Pro (Hybrid)

American General Life Insurance Company; Houston (TX); Hybrid; USD 61,000 - 71,000; Full time

Benefits offered by this job

Health and Wellness

Retirement Savings (401(k))

Employee Assistance Program

Matching charitable donations

Volunteer Time Off

Paid Time Off

Job summary

Corebridge Financial in Houston, TX is seeking Licensed Call Center Professionals to be the first contact for clients, handling status inquiries, data changes, and required forms. You will process financial and non-financial transactions across multiple systems with accuracy and empathy.

The role requires a High School Diploma or GED, strong communication, and FINRA Series 6 or 7; we offer training, a hybrid work model, and a comprehensive benefits package including 401(k) with company match,

Qualifications

• High School Diploma or GED required; some college preferred.
• Action oriented, high energy, personable, mindful, and eager to help customers.
• Proven customer service or call center experience.
• Interpersonal and communication skills for internal/external customers.
• Advanced computer knowledge.
• Proficient with MS Office and typing skills.
• Ability to manage multiple tasks in a structured fast paced call center environment with the ability to meet KPIs.
• FINRA Series 6 or 7 required.

Responsibilities

• Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
• Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
• Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
• Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Skills

Customer service

Interpersonal skills

Typing speed

MS Office

Multitasking

KPI focus

Empathy

FINRA 6/7

Education

High School Diploma or GED

Tools

MS Office

Job description

Corebridge Financial in Houston, TX is seeking Licensed Call Center Professionals to be the first contact for clients, handling status inquiries, data changes, and required forms. You will process financial and non-financial transactions across multiple systems with accuracy and empathy.

The role requires a High School Diploma or GED, strong communication, and FINRA Series 6 or 7; we offer training, a hybrid work model, and a comprehensive benefits package including 401(k) with company match,