Financial Services Customer Advocate – Hybrid Role

Corebridge Financial; Houston (TX); Hybrid; USD 40,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) matched contribution

Employee assistance program

Volunteer time off

Paid time off

Job summary

Corebridge Financial is hiring a Customer Service Consultant in Houston, TX. This role serves as the first point of contact for clients, handling status inquiries, data changes, and form information while documenting all interactions and actions.

You will process financial and non-financial transactions across multiple systems with accuracy and empathy. The position requires a high school diploma or GED, strong communication skills, and prior call center experience.

Qualifications

• High School Diploma or GED from an accredited institution required/some college preferred.
• Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.
• Proven customer service or call center experience preferred.
• Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.
• Advanced computer knowledge. Proficient with MS Office and strong professional typing skills required.
• Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.

Responsibilities

• Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
• Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
• Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
• Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Skills

High energy

Customer service

Call center

Interpersonal skills

MS Office

Typing speed

Education

High School Diploma or GED

Tools

MS Office

Job description

Corebridge Financial is hiring a Customer Service Consultant in Houston, TX. This role serves as the first point of contact for clients, handling status inquiries, data changes, and form information while documenting all interactions and actions.

You will process financial and non-financial transactions across multiple systems with accuracy and empathy. The position requires a high school diploma or GED, strong communication skills, and prior call center experience.