Licensed Call Center Professional

American General Life Insurance Company; Houston (TX); Hybrid; USD 61,000 - 71,000; Full time

Benefits offered by this job

Health and Wellness

Retirement Savings (401(k))

Employee Assistance Program

Matching charitable donations

Volunteer Time Off

Paid Time Off

Job summary

Corebridge Financial in Houston, TX is seeking Licensed Call Center Professionals to be the first contact for clients, handling status inquiries, data changes, and required forms. You will process financial and non-financial transactions across multiple systems with accuracy and empathy.

The role requires a High School Diploma or GED, strong communication, and FINRA Series 6 or 7; we offer training, a hybrid work model, and a comprehensive benefits package including 401(k) with company match,

Qualifications

• High School Diploma or GED required; some college preferred.
• Action oriented, high energy, personable, mindful, and eager to help customers.
• Proven customer service or call center experience.
• Interpersonal and communication skills for internal/external customers.
• Advanced computer knowledge.
• Proficient with MS Office and typing skills.
• Ability to manage multiple tasks in a structured fast paced call center environment with the ability to meet KPIs.
• FINRA Series 6 or 7 required.

Responsibilities

• Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.
• Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).
• Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.
• Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.
• Effectively convey policy information and company procedures to all customers.
• Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Skills

Customer service

Interpersonal skills

Typing speed

MS Office

Multitasking

KPI focus

Empathy

FINRA 6/7

Education

High School Diploma or GED

Tools

MS Office

Job description

Who We Are

At Corebridge Financial, we believe action is everything. That’s why every day we partner with financial professionals and institutions to make it possible for more people to take action in their financial lives, for today and tomorrow.

Corebridge Financial helps people make some of the most meaningful decisions they’re ever going to make. We help them plan and take action to protect the future they envision and respond to some of life’s most difficult moments through the solutions and services we provide.

We align to a set of Values that are the core pillars that define our culture and help bring our brand purpose to life: We are stronger as one: We collaborate across the enterprise, scale what works and act decisively for our customers and partners. We deliver on commitments: We are accountable, empower each other and go above and beyond for our stakeholders. We learn, improve and innovate: We get better each day by challenging the status quo and equipping ourselves for the future. We are inclusive: We embrace different perspectives, enabling our colleagues to make an impact and bring their whole selves to work.

About the Role

Our Licensed Call Center Professional are at the heart of our mission and are dedicated to always serving our clients. The Licensed Call Center Professional role is meant for those looking to make a real impact and build a career in financial services. They have a passion for delivering a personalized and caring experience – they anticipate and resolve client concerns with the goal of exceeding expectations, no matter how large or small the request.

In this role, you will be the first point of contact for our customers and reply to case inquiries related to status, selected data changes, required forms information, documenting all inquiries, and any necessary corresponding actions. Perform financial and non-financial transactions necessary to satisfy requests using multiple computer systems and productivity tools. Provide compassion and empathy to our customers by answering a high volume of incoming calls with a high degree of accuracy and speed.

Responsibilities

Successfully complete a comprehensive paid training course to be ready to help our customers in making an impact in their lives.

Work different shifts between the hours of 7am - 8pm, Monday - Friday. (Your shift is established by business need).

Provide an outstanding customer service experience all while generating energy, excitement, and passion around Corebridge Financial products.

Quickly and effectively problem solve who can execute on action items effectively to deliver impactful solutions.

Effectively convey policy information and company procedures to all customers.

Manage and troubleshoot complex customer service issues involving cross functional partners while using advanced technical skills.

Skills and Qualifications

High School Diploma or GED from an accredited institution required/some college preferred.

Professionals that are action oriented, high energy, personable, mindful, and have a genuine desire to help our customers.

Proven customer service or call center experience preferred.

Demonstrated interpersonal and communication skills with the ability to interact with internal/external customers.

Advanced computer knowledge.

Proficient with MS Office and strong professional typing skills required.

Ability to manage multiple tasks and work successfully in a structured fast paced call center team environment with the ability to meet key performance indicators.

FINRA Series 6 or 7 Required.

Compensation

The anticipated salary range for this position is $61,000.00 to $71,000.00 Houston, TX at the commencement of employment.

Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered will ultimately be dependent on multiple factors, which may include the candidate’s geographic location, skills, experience and other qualifications.

In addition, the position is eligible for a discretionary bonus in accordance with the terms of the applicable incentive plan.

Corebridge also offers a range of competitive benefits as part of the total compensation package, as detailed below.

Work Location

This position is based in Corebridge Financial’s Houston, TX office and is subject to our hybrid working policy, which gives colleagues the benefits of working both in an office and remotely.

Benefit Offerings

• Health and Wellness: We offer a range of medical, dental and vision insurance plans, as well as mental health support and wellness initiatives to promote overall well-being.
• Retirement Savings: We offer retirement benefits options, which vary by location. In the U.S., our competitive 401(k) Plan offers a generous dollar-for-dollar Company matching contribution of up to 6% of eligible pay and a Company contribution equal to 3% of eligible pay (subject to annual IRS limits and Plan terms). These Company contributions vest immediately.
• Employee Assistance Program: Confidential counseling services and resources are available to all employees.
• Matching charitable donations: Corebridge matches donations to tax-exempt organizations 1:1, up to $5,000.
• Volunteer Time Off: Employees may use up to 16 volunteer hours annually to support activities that enhance and serve communities where employees live and work.
• Paid Time Off: Eligible employees start off with at least 24 Paid Time Off (PTO) days so they can take time off for themselves and their families when they need it.

Eligibility for and participation in employer-sponsored benefit plans and Company programs will be subject to applicable law, governing Plan document(s) and Company policy.

We are an Equal Opportunity Employer

Corebridge Financial, is committed to being an equal opportunity employer and we comply with all applicable federal, state, and local fair employment laws. All applicants will be considered for employment based on job-related qualifications and without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, neurodivergence, age, veteran status, or any other protected characteristic.

The Company is also committed to compliance with all fair employment practices regarding citizenship and immigration status. At Corebridge Financial, we believe that diversity and inclusion are critical to building a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our colleagues are respected as individuals and valued for their unique perspectives.

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees, including any accommodations needed on the basis of physical or mental disabilities or sincerely held religious beliefs. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to [e-mail]. Reasonable accommodations will be determined on a case-by-case basis, in accordance with applicable federal, state, and local law.

We will consider for employment qualified applicants with criminal histories, consistent with applicable law.

To learn more please visit: www.corebridgefinancial.com.

Functional Area

Functional Area: OP - Operations.

Travel & Relocation

Estimated Travel Percentage (%): Relocation Provided: American General Life Insurance Company.