License and ID Tech. (Hourly/Wage) Position 03754

Oregon Department of Transportatio; Richmond (VA); On-site; USD 29,000 - 33,000; Part time

Job summary

The Department of Motor Vehicles in Richmond, VA seeks an hourly License and ID Tech to support the Driver License and ID Work Center. This fast-paced role answers licensing inquiries, guides applicants on eligibility, and updates records in DMV systems.

Schedule is three 8-hour days and a 5-hour day (29 hours/week) with rotating Saturdays; wage position limited to 1,500 hours per year and no state benefits.

Qualifications

• Experience interpreting guidelines, regulations, policies, and procedures to customers.
• Proficient with PCs, printers, scanners, copiers, multi-line phones, and MS Office.
• Clear written and spoken communication.
• Detail-oriented with ability to analyze records and support decisions.
• Excellent interpersonal and customer service skills.
• Must be available to work Saturdays on a rotating basis and until 5:30 on weekdays.

Responsibilities

• Respond to licensing inquiries via phone, mail, and Internet.
• Assist in determining applicant eligibility for Virginia licenses.
• Update automated records in DMV systems.
• Support work center processes and production to expedite licensing services.

Skills

Customer service

Communication

Attention to detail

Interpersonal skills

Team collaboration

Scheduling flexibility

Tools

Microsoft Office Suite

DMV Systems (CSS)

Job description

Title: License and ID Tech. (Hourly/Wage) Position 03754

State Role Title:Admin and Office Spec III

Hiring Range: $20.70 - $23.80

Pay Band: 3

Agency: Department of Motor Vehicles

Location: DMV Headquarters, Richmond, VA (LICENSE & ID WORK CENTER)

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

The Department of Motor Vehicles is seeking to hire an hourly/wage License and ID Tech in the Driver License and ID Work Center. This is a technical position in a high-volume DMV production unit responding to mail and telephone inquiries for service; responds to and provides guidance on routine and non-routine licensing inquiries to DMV Customer Service Center, in addition to other internal and external customers via telephone, written, and Internet correspondence. Participates as required in program initiatives and activities designed to enhance work center processes, and to expedite production. This position is also responsible for determining an applicant’s eligibility for a Virginia's driver’s license or a commercial driver’s license. Advises citizens of requirements in writing or by telephone and updates the automated records in a timely manner.

This position’s schedule is flexible, consisting of three 8-hour days and one 5-hour day between the hours of 8:30 a.m. – 5:30 p.m. for a total of 29 hours per week. Once fully trained, the 5-hour shift will be scheduled on rotating Saturdays from 8:00 a.m. – 1:00 p.m.

This is a wage position limited to working no more than 1,500 hours per agency during the 12-month period of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12-month period. This wage position does not have state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

• Experience interpreting and explaining guidelines, regulations, policies, and procedures to customers
• Skilled in the use of personal computers, printers, scanners, copiers, multi-line phones, and the Microsoft Office Suite
• Ability to communicate courteously and effectively with others both orally and through written correspondence
• Ability to analyze records with attention to detail; collaborate with colleagues and management to make informed decisions
• Excellent interpersonal and customer service skills
• Must be available to work Saturdays on a rotating basis. Must be available to work until 5:30 on weekdays.

Additional Considerations

• Experience using DMV Systems (CSS)
• Experience in a work center setting, working with courts, driving schools, or other state/local government agencies

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to "Your Application" in your account to check the status of your application for this position.

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc. in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience as well as years of experience in order to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.

Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.