DMV Customer Service Technician (Part-time/wage) - Williamsburg 03580

Commonwealth of VA Careers; Williamsburg (VA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Bilingual encouraged to apply

Job summary

The Virginia Department of Motor Vehicles (DMV) seeks a part-time Customer Service Technician at the Williamsburg CSC. You will handle customer transactions, explain policies, issue IDs, process applications, and administer tests. Training will be provided to ensure success.

Candidates should have strong customer service skills, comfort with computers, and the ability to work with diverse customers. Bilingual applicants are encouraged to apply and background checks apply.

Qualifications

• Customer service experience and ability to handle transactions.
• Familiarity with computers, databases and basic accounting principles.

Responsibilities

• Handle customer transactions including issuing IDs and processing applications.
• Explain policies, procedures and regulations to customers.
• Process vehicle registrations and titling, tax collection and related services.
• Training will be provided to ensure success.

Skills

Customer service

Computers

Databases

Accounting basics

Job description

Title: DMV Customer Service Technician (Part-time/wage) - Williamsburg 03580

State Role Title: Other Office and Administrative Support Workers

Hiring Range: $19.72. Prior relevant DMV work experience may increase the wage rate.

Pay Band: 3

Agency: Department of Motor Vehicles

Location: WILLIAMSBURG CSC

Agency Website: www.dmv.virginia.gov

Recruitment Type: General Public - G

Job Duties

Virginia's Department of Motor Vehicles (DMV) is looking for a service-oriented professional to work as a Customer Service Technician at the Williamsburg Customer Service Center. If you possess strong customer service and problem-solving skills, with a willingness to learn, and want a career with growth opportunities, we would like to talk with you.

The selected applicants will handle various customer transactions to include communicating policies, procedures, and regulations; issuing IDs; processing applications; administering vision, driver, and in-car road tests. In addition, processing vehicle registrations and titling, tax collection, and other DMV related services.

Training will be provided to ensure your success.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves a wide array of businesses, including dealers, fuels tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don't just talk about our core values, we live them!

Minimum Qualifications

Customer service experience, personal computers, computer information systems, databases and how they support service operations, mathematics and basic accounting practices and principles such as reconciliations. Interpret, explain and apply complex statutes such as the Motor Vehicle Code, and other laws, rules, regulations, policies and procedures, adapt to frequent statute, policy and procedural changes. Analyze records, files and other documents to reach logical and legal conclusions. Proven ability to work well under pressure during peak workload periods, work cooperatively with others in a team environment, communicate in a courteous, professional and tactful manner, both orally and in writing, with all levels of staff and a diverse customer population, complete required employee training, perform work tasks at different work stations within the CSC as assigned, operate all equipment necessary to perform the job. Must be able to work Monday-Saturday with varied hours. Prefer experience with Privacy Protection Act, DMV policies and procedures related to CSC operations.

Additional Considerations

Bilingual encouraged to apply

Contact Information

Name: DMV Employment

Phone: [phone]

Email: [e-mail]

In support of the Commonwealth's commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.