DMV Titling Technician-Position # 01149-Titling Department

Commonwealth of VA Careers; Richmond (VA); On-site; USD 43,000 - 50,000; Full time

Job summary

The Department of Motor Vehicles in Virginia seeks a detail-oriented Titling Technician to process vehicle title applications, research titles, verify ownership and lien documentation, and handle monetary transactions with accuracy. The role rotates across titling functions, supports quality assurance, and serves customers and internal partners.

Candidates must learn state titling laws and demonstrate strong writing and communication skills while maintaining precise records in a fast-paced

Qualifications

• Learn and apply Virginia vehicle titling laws and requirements.
• Read and interpret legal documents to determine ownership and title issuance.
• Strong analytical skills to review complex or incomplete applications.

Responsibilities

• Process vehicle title applications and related transactions with accuracy.
• Perform complex title research and verify ownership and lien documents.
• Maintain accurate records and handle financial transactions securely.
• Rotate across titling functions and contribute to process improvements.

Skills

Attention to detail

Customer service

Typing

Data entry

Word/Excel

Legal docs

Analytical skills

Communication

Teamwork

Problem solving

Job description

Title: DMV Titling Technician-Position # 01149-Titling Department

State Role Title: Admin and Office Spec III

Hiring Range: $43,050-$49,508

Pay Band: 3

Agency: Department of Motor Vehicles

Location: TITLING WORK CENTER

Agency Website: www.dmv.virginia.gov

Recruitment Type: Agency Employee Only - A

Job Duties

THIS RECRUITMENT IS OPEN TO CURRENT DMV EMPLOYEES ONLY!

The Virginia Department of Motor Vehicles (DMV) is seeking a detail-oriented and customer-focused Titling Technician to join our team. In this role, you will be responsible for processing vehicle title applications and related transactions while ensuring compliance with applicable state laws, DMV regulations, and established policies and procedures. The successful candidate will perform complex title research, verify ownership and lien documentation, process financial transactions, maintain accurate records, and provide exceptional service to customers and internal stakeholders. This position also supports operational continuity by rotating across multiple titling functions and contributes to quality assurance efforts and continuous process improvement initiatives.

Headquartered in Richmond, the Virginia DMV serves more than 6.2 million licensed drivers and ID holders and manages over 8.4 million registered vehicles. We partner with businesses, local governments, and nonprofit organizations to support transportation services across the Commonwealth.

Our core values - Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT) guide everything we do.

Minimum Qualifications

• Ability to learn and apply Virginia's vehicle titling laws and requirements, including processing sales tax refunds, lien releases, in lieu of title applications, and other non-routine title transactions.
• Ability to read and interpret legal documents (e.g., wills, trusts, court orders, powers of attorney) to determine legal vehicle ownership and appropriate title issuance.
• Strong analytical skills, including the ability to review complex or incomplete applications and identify missing, inconsistent, or inaccurate information.
• Ability to determine whether a transaction is ready to process, requires additional documentation, or should be escalated for further review.
• Demonstrated ability to research and resolve complex or non-standard situations (e.g., inherited vehicles, disputed ownership, out-of-state liens) by investigating thoroughly and identifying accurate, defensible solutions.
• Demonstrated ability to review own work for accuracy and completeness, identifying and correcting errors before they elevate into larger issues.
• Ability to clearly and patiently explain complex information (e.g., title requirements) to customers, dealers, and lienholders, including individuals who may be confused or frustrated both in-person and by phone.
• Strong writing skills, with the ability to draft clear and professional correspondence.
• Ability to collaborate effectively with coworkers across departments and external partners outside DMV to resolve complex or escalated cases.
• Fast, accurate typing and data entry skills.
• Working knowledge of Microsoft Word and Excel.
• Ability to learn new software systems quickly and comfortably.
• Strong organizational skills for keeping records complete, accurate, and easy to find.
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment across different functions while maintaining accuracy.
• Ability to maintain regular, reliable attendance and punctuality in order to meet the demands of a fast-paced, deadline-driven work environment.

Additional Considerations

• Previous experience with DMV title processes or vehicle titling regulations
• Experience using DMV systems, document management tools, or payment processing software

Contact Information

Name: DMV employment

Phone: [phone]

Email: [e-mail]

Selected candidate(s) will need to complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify
All applicants for employment must consent to a driver history and criminal background check. A fingerprint-based criminal history check will be required on selected applicant(s).
As a condition of employment, DMV will be alerted of any moving violation convictions, including suspension of license.
Reasonable accommodations are available to persons with disabilities during application and/or interview processes per the Americans with Disability Act. Contact 804-367-9728 for assistance.
Minorities, individuals with disabilities, Veterans, and people with National Service experience are encouraged to apply. EEO/AA/TT.
In support of the Commonwealth’s commitment to inclusion, we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity, applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS), or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation, if applicable, to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at 800-552-5019.
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1, 2022- February 29, 2024, can still use that COD as applicable documentation for the Alternative Hiring Process.