Library Tech & Digital Equity Specialist

Waubonsee Community College; Sugar Grove (IL); On-site; USD 31,000 - 37,000; Full time

Job summary

Waubonsee Community College is seeking a Library Support Specialist - Digital Equity for the Aurora Downtown Campus. This full-time role emphasizes equitable service to library users in person, by phone, email, and LiveChat, while guiding students through library resources, academic technologies, and assistive tools.

Responsibilities include circulation, technology assistance, and delivering digital literacy instruction.

Qualifications

• Associate's degree or equivalent library experience.
• One year of library, student support, or technology assistance experience.
• Excellent customer service skills; strong interpersonal and problem-solving skills.
• Ability to explain complex concepts in clear, accessible language to diverse audiences.
• Experience with library software, as well as applications such as Microsoft Office Suite and Google workspace.
• Knowledge of and demonstrated commitment to serving historically underserved student populations.
• Understanding of and commitment to the community college library's role in serving students and the broader community.

Responsibilities

• Provide high-quality, equitable service to all library users face-to-face, over the phone, and via email and LiveChat; Assist students in navigating library services, college resources, and academic technologies.
• Circulate library materials, including books, media, course reserves, interlibrary loan items, and loanable technology; manage study room reservations for the campus libraries.
• Provide technology assistance, including support for computers, personal devices, printers, WiFi, and assistive technology tools; guide students in navigating the Canvas LMS, publisher materials and courseware, mywcc, and student email.
• Instruct and assist students in using language support and assistive technologies to engage with course content and college resources, including translation tools, text-to-speech, screen readers, transcription, and speech-to-text applications.
• Assist with the development and delivery of digital literacy instruction, workshops, and resources, and provide individualized support to help students build skills and confidence in using academic technologies.
• Participate in ongoing assessment of student technology through a digital equity lens, with attention to accessibility, usability, and language access; document recurring barriers students encounter and share findings to inform service and program improvements; identify and recommend emerging tools that may improve access and outcomes for students.
• Provide staff training on library policies, procedures, technology, and customer service standards.
• Monitor the operation of technology in the libraries; identify and report hardware and software issues promptly.
• Engage in ongoing professional development in digital equity, digital literacy, language support and assistive technologies, and digital accessibility.
• Contribute to a collaborative culture through engagement in professional development, training, and active involvement in college-wide initiatives.
• Perform duties and complete projects as assigned by the Student Technology and Library Services Manager.

Skills

Customer service

Interpersonal skills

Problem-solving

Clear communication

Technology support

Canvas LMS navigation

Education

Associate degree or library experience

Tools

Library software

Microsoft Office

Google Workspace

Job description

Waubonsee Community College is seeking a Library Support Specialist - Digital Equity for the Aurora Downtown Campus. This full-time role emphasizes equitable service to library users in person, by phone, email, and LiveChat, while guiding students through library resources, academic technologies, and assistive tools.

Responsibilities include circulation, technology assistance, and delivering digital literacy instruction.