Library Specialist — Patron Services & Tech Help

NCW Libraries; Tonasket (WA); On-site; USD 31,000 - 42,000; Full time

Job summary

NCW Libraries in Tonasket is seeking a Library Specialist to deliver outstanding customer service in person, online, and by phone. You will assist with circulation, reference questions, and basic technology support, helping patrons access print and digital materials and resolve account issues.

Under supervision of an Area Manager or Supervising Librarian, you’ll support daily operations, participate in outreach, and help maintain a welcoming environment.

Qualifications

• Associates/Technical degree and moderate experience working in a library and with the public providing library services, or equivalent combination of education and experience.
• One to two years of Customer Service Experience.

Responsibilities

• Provides prompt and courteous support to library patrons and members of the general public.
• Assists patrons with all circulation procedures including check-in and check-out, card registration, and account resolution. Takes payments for library fees as needed.
• Answers patrons’ reference questions and provides readers’ advisory services and bibliographic instruction as appropriate. Refers complex readers’ advisory and reference questions to a Librarian or appropriate staff member.
• Assists patrons in the basic use of library technology, equipment, and resources.
• Educates and assists patrons in the use of personal devices to access library resources.
• Pulls, sorts, and processes library materials and supplies, assesses materials for weeding, and performs data entry into the appropriate system as needed.
• Organizes, arranges, and shelves library materials as needed.
• Resolves staff and patron incidents, concerns, and conflicts, equitably applying NCW Libraries’ Code of Conduct Policy. Escalates issues to local leadership, as necessary.
• Promotes library materials, services, and programs by developing displays and sharing information during customer interactions. Requests and distributes library promotional materials as needed.
• Supports in-branch activities and outreach events in collaboration with the local Librarian, as assigned.
• Performs other library support services including opening and closing buildings and assisting in maintaining the library in a neat, clean, and orderly condition. May occasionally provide janitorial services to address unexpected messes.

Skills

Customer service

Bilingual English/Spanish

Education

Associates/Technical degree

Job description

NCW Libraries in Tonasket is seeking a Library Specialist to deliver outstanding customer service in person, online, and by phone. You will assist with circulation, reference questions, and basic technology support, helping patrons access print and digital materials and resolve account issues.

Under supervision of an Area Manager or Supervising Librarian, you’ll support daily operations, participate in outreach, and help maintain a welcoming environment.