Library Customer Experience Specialist

Pierce County Library; Lakewood, DuPont, Tillicum (WA, WA, WA); On-site; USD 35,000 - 40,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Long-Term Disability

Vacation

Job summary

Pierce County Library is seeking a Customer Experience Assistant for Lakewood/Tillicum locations. The role supports diverse customers, assists with library accounts, technology help, readers’ advisory, and access to digital resources.

The position emphasizes high-quality service, teamwork, and adherence to policies, with weekend/evening availability and potential cross-location assignments within Lakewood or Tillicum.

Qualifications

• Associate’s Degree in a related field, and two years public library/customer service experience; OR any combination of education and experience which would provide the required knowledge and skills.
• Must pass criminal background screening prior to hire.
• Depending on area of assignment, a valid Washington State Driver’s License may be required.

Responsibilities

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Provides basic reference and readers’ advisory assistance in person, online and other various formats.
• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.

Skills

Customer service

Communication

Teamwork

Leadership

Problem solving

Adaptability

Diversity awareness

Education

Associate’s Degree

Tools

Integrated Library System

MS Office (Outlook, Word, Excel)

Data management systems

Job description

Pierce County Library is seeking a Customer Experience Assistant for Lakewood/Tillicum locations. The role supports diverse customers, assists with library accounts, technology help, readers’ advisory, and access to digital resources.

The position emphasizes high-quality service, teamwork, and adherence to policies, with weekend/evening availability and potential cross-location assignments within Lakewood or Tillicum.