Library Customer Experience Specialist

Pierce County Library; Bonney Lake, Buckley, Sumner (WA, WA, WA); Presencial; USD 35.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical Insurance

Dental Insurance

Life Insurance

Long-Term Disability

Vacation

State Retirement System

Employee Assistance Program

Tax Sheltered Annuity

Deferred Compensation

Descripción de la vacante

Pierce County Library System is seeking a Customer Experience position at Sumner/Bonney Lake to deliver high-quality service to diverse patrons. You will assist with library accounts, technology access, readers’ advisory, and in-person or online support, ensuring a welcoming environment.

The role requires strong communication, the ability to work evenings/weekends as scheduled, and adherence to library policies. Prior experience in public library customer service is preferred.

Formación

• Associate’s Degree in a related field.
• Two years public library/customer service experience; or any combination of education and experience which would provide the required knowledge and skills and allows successful performance of the job.
• Depending on area of assignment, a valid Washington State Driver’s License may be required.
• Must pass criminal background screening prior to hire.
• Ability to work evenings and weekends on a rotating schedule and to adapt to schedule changes.

Responsabilidades

• Delivers high-quality, customer-focused services to diverse customers of all ages.
• Works with customers in person, by telephone, and digitally.
• Communicates and applies the Library’s policies and procedures, addresses and assists in resolving customer concerns, incidents, and complaints.
• Performs routine circulation and customer account management duties (e.g. check in/out materials, shelving, process holds, library card registration, cash handling, and account inquiries).
• Provides basic reference and readers’ advisory assistance in person, online and other various formats.
• Provides hardware and software support for customer-accessed technologies, instructs and trouble-shoots customers’ access to databases and electronic collections.
• Provides assistance to customers to locate library materials in the building and online, promotes library services.
• Processes, sorts, and shelves library materials as necessary; maintains periodicals.
• Counts and balances deposits and prepares weekly financial reports.
• Acts as Person In Charge, as delegated or scheduled.
• Assists with program support as directed by a Supervisor or Librarian.
• Participates on project teams and committees, as appropriate and within the scope of the position summary and essential functions.
• Routinely provides customer feedback to supervisors to ensure the customer’s voice and perspective is received and reviewed.
• Brings matters of public concern regarding waste, inefficiency, corruption, discrimination, and safety to the attention of Library Management.
• Demonstrates punctuality and regular and consistent attendance.
• Performs other duties as assigned or required.

Conocimientos

Customer Focus

Teamwork

Communications

Leadership

Problem Solving

Change & Learning

Professional Integrity

Diversity

Verbal & Written Comm

Educación

Associate’s Degree in a related field

Herramientas

Integrated Library System

Descripción del empleo

Pierce County Library System is seeking a Customer Experience position at Sumner/Bonney Lake to deliver high-quality service to diverse patrons. You will assist with library accounts, technology access, readers’ advisory, and in-person or online support, ensuring a welcoming environment.

The role requires strong communication, the ability to work evenings/weekends as scheduled, and adherence to library policies. Prior experience in public library customer service is preferred.