Library Circulation Clerk - Customer Service

Carteret County Government; Beaufort (NC); On-site; USD 19,000 - 27,000; Full time

Job summary

The Carteret County Government seeks a Library Circulation Technician for the Western Carteret Branch. You will handle lending, returns, signups, and patron assistance, while maintaining accurate accounts and book shelving routines.

You will work with the Circulation Supervisor, support part-time staff, and provide friendly, reliable service to library patrons, including cash handling, data entry, and program support, with a flexible schedule including evenings and weekends.

Qualifications

• Thorough knowledge of public library systems, principles, methods and policies, and programs and materials available.
• Thorough knowledge of office practices and procedures and records maintenance.
• Skilled in the use of common computer technologies, including email, the Internet, word processors, spreadsheets, desktop publishing, current operating systems, mobile applications, and data entry.
• Ability to listen, understand, and interpret information received from employees and customers.
• Ability to communicate effectively, patiently and courteously, both verbally and in writing.
• Ability to establish and maintain effective working relationships with supervisor, employees and the public.
• Ability to remain flexible and positive in an environment of continuous change.
• Ability to organize and record information.
• Ability to be tactful and courteous.
• Ability to work a variable schedule, to include nights and weekends.

Responsibilities

• Provides public services, including library accounts and borrowing services, including checking materials out, issuing library cards, collecting fees, shelving books, assisting patrons with books, resources, public computers, card catalog, and Internet.
• Responds to routine questions relating to library collections.
• Handles cash and credit card transactions; totals cash register at end of evening shifts worked, and completes daily transaction report.
• Collaborates with agencies and other libraries to facilitate item searches, as assigned.
• Promotes library resources and programs to library customers and to the general public.
• Empties book drops and organizes returned materials.
• Maintains reserved items.
• Identifies materials in need of repair/replacement and takes appropriate action.
• Shelves library materials by transporting books and materials to the correct location, placing books and materials on the shelf in the correct order and rearranging books and straightening materials as needed.
• Generates and maintains reports as directed.
• Maintains library supplies.
• Assists with outreach programs.

Skills

Public library systems

Customer service

Office software

Data entry

Cash handling

Communication

Education

High school diploma

Tools

Library systems

Job description

The Carteret County Government seeks a Library Circulation Technician for the Western Carteret Branch. You will handle lending, returns, signups, and patron assistance, while maintaining accurate accounts and book shelving routines.

You will work with the Circulation Supervisor, support part-time staff, and provide friendly, reliable service to library patrons, including cash handling, data entry, and program support, with a flexible schedule including evenings and weekends.