Library Services Desk Assistant - Student Support

Yavapai-College; Prescott (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Yavapai College is seeking a part-time Information Services Desk Assistant to serve as the frontline contact for students, faculty, staff, and community members across Library, Tutoring, and the Center for Learning and Innovation. You will handle circulation, basic tech support, reference assistance, and desk operations, while guiding patrons to CLI services and study spaces.

The role requires a high school diploma, strong customer service, ability to work evenings/weekends, and the capacity to

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills and ability to work with diverse populations.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook).
• Ability to learn new software systems and technology platforms.
• Excellent communication skills, both verbal and written.
• Ability to work independently and exercise good judgment.
• Experience in a library, tutoring center, or academic support environment.
• Familiarity with library databases and research tools.
• Experience with circulation or inventory management systems.
• Current enrollment at Yavapai College or prior community college experience.

Responsibilities

• Circulation and Resource Management: Use borrowing systems to check out/check in laptops, hotspots, books, and other materials; verify patron eligibility and process loans; assist with holds, renewals, and overdue items.
• Technology Support: Provide basic troubleshooting for printing, wireless connectivity, and equipment setup; offer Tier 1 Canvas support; assist patrons with computers and printers.
• Information and Reference Services: Provide Tier 1 reference help on research tools and databases; guide patrons to CLI services; help navigate library catalog and locate materials; escalate complex questions to librarians.
• Facility Oversight: Assist with checking into CLI spaces and study rooms; monitor spaces and enforce policies; assist in opening/closing procedures.
• Administrative Support: Assist CLI team with special projects and event setup; contribute to desk procedures and student services improvements.

Skills

Customer service

Microsoft Office

Communication skills

Problem solving

Software literacy

Education

High school diploma or equivalent

Tools

Library databases

Job description

Yavapai College is seeking a part-time Information Services Desk Assistant to serve as the frontline contact for students, faculty, staff, and community members across Library, Tutoring, and the Center for Learning and Innovation. You will handle circulation, basic tech support, reference assistance, and desk operations, while guiding patrons to CLI services and study spaces.

The role requires a high school diploma, strong customer service, ability to work evenings/weekends, and the capacity to