Assistant I - Information Services Desk

Yavapai-College; Prescott (AZ); On-site; USD 17,000 - 22,000; Part time

Job summary

Yavapai College is seeking a part-time Information Services Desk Assistant to serve as the frontline contact for students, faculty, staff, and community members across Library, Tutoring, and the Center for Learning and Innovation. You will handle circulation, basic tech support, reference assistance, and desk operations, while guiding patrons to CLI services and study spaces.

The role requires a high school diploma, strong customer service, ability to work evenings/weekends, and the capacity to

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills and ability to work with diverse populations.
• Familiarity with Microsoft Office applications (Word, Excel, Outlook).
• Ability to learn new software systems and technology platforms.
• Excellent communication skills, both verbal and written.
• Ability to work independently and exercise good judgment.
• Experience in a library, tutoring center, or academic support environment.
• Familiarity with library databases and research tools.
• Experience with circulation or inventory management systems.
• Current enrollment at Yavapai College or prior community college experience.

Responsibilities

• Circulation and Resource Management: Use borrowing systems to check out/check in laptops, hotspots, books, and other materials; verify patron eligibility and process loans; assist with holds, renewals, and overdue items.
• Technology Support: Provide basic troubleshooting for printing, wireless connectivity, and equipment setup; offer Tier 1 Canvas support; assist patrons with computers and printers.
• Information and Reference Services: Provide Tier 1 reference help on research tools and databases; guide patrons to CLI services; help navigate library catalog and locate materials; escalate complex questions to librarians.
• Facility Oversight: Assist with checking into CLI spaces and study rooms; monitor spaces and enforce policies; assist in opening/closing procedures.
• Administrative Support: Assist CLI team with special projects and event setup; contribute to desk procedures and student services improvements.

Skills

Customer service

Microsoft Office

Communication skills

Problem solving

Software literacy

Education

High school diploma or equivalent

Tools

Library databases

Job description

The Information Services Desk Assistant serves as the primary point of contact for students, faculty, staff, and community accessing Library, Tutoring, and Center for Learning and Innovation (CLI) services. This part‑time position provides frontline support for information inquiries, resource circulation, and technology assistance across CLI spaces and reports to the Manager of Public Services.

*Part-time position with variable scheduling including evenings and weekends as needed*

Essential Duties and Responsibilities

Circulation and Resource Management

• Utilize borrowing management systems to check out and check in laptops, hotspots, books, and other circulating materials
• Verify patron eligibility and process equipment loans according to established policies and resolve basic account issues
• Support with patrons regarding holds, renewals, and overdue items

Technology Support

• Provide basic troubleshooting assistance for common technology issues including printing, wireless connectivity, and equipment setup
• Provide Tier 1 Canvas support for basic navigation and access questions
• Assist patrons with accessing computers, printers, and other equipment in public areas
• Report equipment malfunctions and coordinate with appropriate technical support staff

Information and Reference Services

• Provide Tier 1 reference support to students, answering questions about basic research tools, databases, and library resources
• Direct patrons to appropriate CLI services including tutoring, technology labs, and study spaces
• Assist users in navigating the library catalog and locating physical and digital materials
• Escalate complex reference questions to librarians as needed

Facility Oversight

• Assist students, staff, and faculty with checking into CLI spaces and study rooms
• Monitor study spaces, computer stations, and public areas to ensure a productive learning environment
• Respond to facility issues and coordinate with appropriate departments for resolution
• Enforce CLI policies regarding food and beverage, noise levels, and appropriate use of spaces
• Assist in opening and closing procedures as assigned

Administrative Support

• Support the CLI team with special projects as assigned
• Assist with event setup and coordination for CLI programs and activities
• Contribute to ongoing improvement of desk procedures and student services

• High school diploma or equivalent
• Excellent customer service skills and ability to work with diverse populations
• Familiarity with Microsoft Office applications (Word, Excel, Outlook)
• Ability to learn new software systems and technology platforms
• Excellent communication skills, both verbal and written
• Ability to work independently and exercise good judgment

• Experience in a library, tutoring center, or academic support environment
• Familiarity with library databases and research tools
• Experience with circulation or inventory management systems
• Current enrollment at Yavapai College or prior community college experience

Essential Functions

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements and competencies listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand and walk. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet.