STUDENT-Library Student Manager

Ithaca College; Town of Ithaca (NY); On-site; USD 22,454 - 22,868; Part time

Job summary

Ithaca College is seeking a Library Student Manager responsible for leadership at the Circulation Desk. This role includes opening and closing the library, monitoring student assistants, and ensuring excellent customer service.

Ideal candidates are detail-oriented Ithaca College students with prior library or customer service experience. Pay rate ranges from $16.30 to $16.60 per hour, with opportunities for evening and weekend shifts.

Qualifications

• Strong attention to detail and organizational skills are essential.
• Interpersonal, written, and verbal communication skills are required.
• Working knowledge of personal computers is expected.

Responsibilities

• Open and close the library on designated shifts.
• Direct and monitor the work of Circulation Desk Student assistants.
• Provide excellent customer service to all patrons.
• Respond to security alarms and manage building emergencies.

Skills

Attention to detail

Organizational skills

Interpersonal skills

Written communication

Verbal communication

Customer service experience

Education

Currently enrolled Ithaca College student

Job description

As a Library Student Manager, you will be responsible for demonstrating leadership at the Circulation Desk. In addition to performing routine Access Services tasks and providing excellent customer service, you will be responsible for library security and the safety of users during the morning, evening, and weekend hours, or in the absence of library staff. You will be expected to open or close the library as scheduled and monitor desk schedules; arranging for last‑minute desk coverage (for yourself & others) when needed.

SUPERVISION

This position reports to the Access Services Staff. This position has no direct supervisory responsibilities but will direct and monitor the work of Library Circulation Desk Student Assistants.

ESSENTIAL DUTIES

• Responsible for opening/closing the Library on designated shifts.
• Identify and respond to building emergencies in the absence of library staff. Notify after‑hours staff or Public Safety when needed.
• Respond to security‑gate alarms, disarm emergency exit alarms, and write incident reports when required.
• Direct and monitor the work of Circulation Desk Student assistants on duty. Provide supplemental training to Circulation Desk Students.
• Operate the elevator for accessibility purposes when required.
• Routine desk duties, including, but not limited to, checking out and returning materials, placing recalls/holds, and utilizing library systems.
• Monitor and record building usage each scheduled shift.
• Provide a high level of customer service to patrons. Advise users of library policies or procedures; refer questions regarding overdue, lost items, fines, claims and returns to library staff when needed. Protect student and colleague privacy and confidentiality.
• Assist with the operation of printers and other technology located within the library; assist with paper jams; report any ongoing problems to Library Staff.
• Accept faculty course reading materials to be added to the personal course readings collection.
• Perform stacks related tasks including but not limited to: tracing/searching for missing library materials, organizing and reshelving library materials, shelf‑reading, and inventory.
• Facilitate interlibrary loan services by retrieving and scanning library materials and packing or unpacking or sorting mail when requested.
• Notify the Access Services Staff of any problems or suggestions related to policies, procedures, or building security.

QUALIFICATIONS

The ideal candidate will be an Ithaca College student who has strong attention to detail, organizational, interpersonal, written, and verbal communication skills, and working knowledge of personal computers. Candidates must be available to work evenings, late nights, weekends, or early mornings. Preference will be given to those candidates that have previously worked at Ithaca College Library as a Circulation Desk Assistant. Library experience or experience working a customer service desk is preferred.

Pay Rate: $16.30-$16.60

About Us

Ithaca College is committed to building a diverse academic community and encourages members of underrepresented groups to apply. Experience that contributes to the diversity of the college is appreciated.