Library Services Associate-Adult, FT

Carnegie Library; Pittsburgh (Allegheny County); On-site; USD 32,000 - 43,000; Full time

Job summary

Carnegie Library of Pittsburgh's CLP-Downtown is seeking an Adult Library Services Associate. You will deliver exceptional customer service, assist with reference and research needs, and promote library resources. The role requires day, evening, and weekend availability.

You will help adults build digital skills, run programs, and support branch operations. Qualifications include a Bachelor's degree or equivalent public service experience, strong communication, and teamwork in a busy urban

Qualifications

• Bachelor’s degree or four years of public service experience.
• Excellent verbal and written communication skills.
• Experience serving diverse urban patrons preferred.

Responsibilities

• Assist library patrons with information and reference needs.
• Provide in-person, phone, and electronic assistance.
• Facilitate adult programs and digital skills instruction.
• Support space management and branch operations.
• Promote library resources and community outreach.

Skills

Customer service

Communication skills

Interpersonal skills

Team collaboration

Education

Bachelor's degree in a related field

Tools

MS Office

Job description

Welcome and thank you for considering a career at Carnegie Library of Pittsburgh!

The Library offers a variety of positions in both public and support services at various neighborhood locations throughout the City of Pittsburgh, all accessible by public transportation.

New opportunities are posted frequently—check back often!

Position:Library Services Associate-Adult, FT

Location: Downtown

612 Smithfield Street

Pittsburgh, PA

Job Id:602

# of Openings:1

Library Services Associate- Adult, FT

Job Summary: Seeking a highly motivated individual to serve as a Adult Library Services Associate at CLP-Downtown. The Adult Library Services Associate is responsible for providing excellent customer service to library patrons, assisting with reference and research needs, promoting library resources and facilitating adult programs.

Location: CLP-Downtown, Pittsburgh, PA
Work Hours: 37.5 hours per week, day, evening, and weekend availability required
Salary: $19.00 per hour
Number of Vacancies: 1
Hiring Supervisor: Chelsey Jordan-Library Services Supervisor-Adult
Unit: This position is represented by the Steelworkers Union

Responsibilities include, but are not limited to:

• Assisting customers of all ages with information, digital, reader’s, and learning services, and accessing library special services,
• Providing customers with excellent service assistance in person, over the phone, and electronically, serving in a high profile, high energy public service role;
• Working in conjunction with the Library Services Manager and other neighborhood location staff to provide service across age ranges
• Facilitating and publicizing programs, including programs at the Library, outreach locations, and other non-traditional settings to meet community needs; performing community outreach and representing the Library throughout the community;
• Help adult customers build digital skills by providing instruction and troubleshooting in one-on-one computer situations and in workshops with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Participate in collection maintenance activities as directed by the LSM, librarians, and/or Collections Services staff.
• Supporting customers in printing, scanning, faxing, copying and online computer reservations.
• Engaging proactively and building relationships via general public service work, technology and library instruction.
• Collaborating with staff and community members to achieve shared goals;
• Providing instruction and troubleshooting in one-on-one computer situations with the goal of developing confidence and self-sufficiency in customers surrounding technology and the job search process;
• Mentoring users of all ages within the Library;
• Assisting with day-to-day operations of the branch, including circulation, registration, and shelving;
• Managing the space, including space upkeep and inventory, behavior, and creating engaging displays; assist with these tasks at the branch level as needed;

Requirements & Qualifications

• Bachelor’s degree in a related field or;
• A minimum of four years of experience at the Employer’s facilities or in an equivalent public service role demonstrating successful application of customer service standards, as determined in the sole discretion of the Employer.
• Excellent interpersonal and communication skills required with good verbal and written skills;
• Experience working with children, teens and adults in an urban setting preferred;
• Strong computer skills, including the use of the internet, and MS Office;
• Ability to work as part of the team for a variety of neighborhood libraries and departments, and adaptability in handling a variety of assigned responsibilities in a busy urban environment;
• Experience working with people in an urban setting preferred;
• Bilingual or multilingual a plus;

Clearance Requirements

• PA State Criminal Background Check, PA Child Abuse History Clearance, FBI Fingerprint Criminal Records Check and Mandated Reporter Training upon offer of employment.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

The Library offers valuable benefits and services to our staff, per eligibility requirements, including medical, dental, vision, 403b, voluntary benefits, Port Authority bus pass program, free admission to the Carnegie Museums and more.

Carnegie Library of Pittsburgh provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, national origin, ethnicity, ancestry, age, disability status, marital status, pregnancy, veteran status, sexual orientation, gender identity and expression, genetic information, political affiliation or any other protected characteristic in accordance with applicable laws and regulations.

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