Library Security & Customer Service Officer

Pueblo City-County Library District; Fearnowville (CO); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Discount dental plan

Tele-health plan

PERA retirement plans

401(k) and Roth options

Paid time off

Job summary

Pueblo City-County Library District is seeking a part-time Security Officer for library locations, primarily based at the Pueblo West library with potential deployment to other sites. This role supports safety, enforces policies, and delivers courteous service to patrons and staff.

Qualified applicants will have a high school diploma or GED and at least one year of public-facing security experience; bilingual English/Spanish is a plus.

Qualifications

• Requires a high school diploma or GED and a minimum of one year of related experience working directly with the public in a security officer, school guard, or military capacity.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Provides excellent customer service, creates a courteous and welcoming atmosphere for library customers and staff.
• Greets customers throughout the library, responds to directional inquiries and refers library service questions to appropriate staff.
• Patrols library facilities and property to identify safety and security concerns.
• Explains library policies to patrons, uses de-escalation techniques to address issues and resolve conflicts.
• Provides courier services to transport library materials between library locations.
• Enforces customer and staff compliance with general safety and security policies and procedures including the PCCLD Code of Conduct.
• Responds to and investigates disturbances on Library property; escorts unruly or disruptive persons from the premises; reports suspects involved with criminal activity to the appropriate law enforcement agency.
• Writes incident reports, suspension notices and letters within security standards for legal compliance; prepares daily/weekly activity reports.
• Understands emergency protocols and quickly responds to emergencies in accordance with the Emergency Action Plan.
• Maintains records and reports relating to safety and/or insurance issues; maintains customer and staff confidentiality within local, state and federal requirements.
• Secures library at opening and closing; performs periodic checks of facility and grounds; monitors alarm systems and responds to alarm activation; performs on-call duties as required.
• Participates in regularly scheduled department meetings and training to stay current on PCCLD information.
• Reads daily organizational communications from intranet and email; stays current on library services, programs and events district-wide.

Skills

Customer service

De-escalation

Communication skills

Bilingual English/Spanish

Education

High school diploma/GED

Tools

Microsoft Word

Excel

Access

Gmail/Docs

Job description

Pueblo City-County Library District is seeking a part-time Security Officer for library locations, primarily based at the Pueblo West library with potential deployment to other sites. This role supports safety, enforces policies, and delivers courteous service to patrons and staff.

Qualified applicants will have a high school diploma or GED and at least one year of public-facing security experience; bilingual English/Spanish is a plus.