Security Officer – Substitute

Pueblo Regional Library District; United States; On-site; USD 18,000 - 26,000; Part time

Job summary

Pueblo City County Library District seeks a Security Officer Substitute to work part-time as needed at multiple branch locations. The role emphasizes customer service, safety, and enforcing library policies and conduct.

The position involves patrolling facilities, responding to disturbances, and writing incident reports. A valid Colorado driver’s license is required; bilingual English/Spanish is a plus. Employment includes on-call hours and PERA participation.

Qualifications

• Requires a high school diploma or GED and two years of experience working directly with the public.
• De-escalation training is strongly preferred.
• Experience in customer service is preferred as this role has a strong customer service focus.
• Must have a valid Colorado driver's license.
• Bilingual English/Spanish skills are a plus.

Responsibilities

• Greet customers and provide a courteous, welcoming atmosphere.
• Patrol library facilities to identify safety and security concerns.
• Explain library policies and de-escalate conflicts.
• Provide courier services between locations and enforce safety policies.
• Write incident reports and notices; conduct investigations as needed.
• Assist with opening/closing security checks and monitoring alarms.

Skills

Customer service

De-escalation

Conflict resolution

Verbal de-escalation

Communication skills

Education

High school diploma or GED

Tools

Microsoft Word

Excel

Access

Gmail/Google Docs

Job description

Pueblo City County Library District is hiring a Security Officer Substitute who will work part time as needed and on call at multiple branch locations As a Security Officer Substitute you can work a very flexible schedule which allows you to work part time as needed as a substitute to cover various shifts due to absences vacations and job vacancies Pueblo City County Library District PCCLD is a PERA employer and all PCCLD employees participate in Colorado PERA Public Employees Retirement Association The Substitute Security Officer interacts directly with a diverse public This position requires diplomacy and skill in building rapport with others regardless of age ethnic background religion sexual orientation socio economic status mental or physical ability level or beliefs As a Security Substitute you will help fulfill Pueblo City County Library Districts mission by maintaining a welcoming environment while ensuring public safety and enforcing library policies procedures and Rules of Conduct This position maintains a strong customer service focus The Security Substitute provides information and directions to library patrons while patrolling and surveying library property The Security Officer works under the general supervision of the Manager of Security Services with some daily direction from the Branch Manager of the job site The Security Officer works as a member of the security team to support adherence to security protocols and supports library staff in performing their jobs The Security Officer must maintain confidential information and serve as a role model for appropriate conduct in the library

PRIMARY DUTIES AND RESPONSIBILITIES

Provides excellent customer service creates a courteous and welcoming atmosphere for library customers and staffGreets customers throughout the library responds to directional inquiries and refers library service questions to appropriate staffPatrols library facilities and property to identify safety and security concernsExplains library policies to patrons uses de escalation techniques to address issues and resolve conflictsProvides courier services to transport library materials between library locationsEnforces customer and staff compliance with general safety and security policies and procedures including the PCCLD Rules of ConductResponds to and investigates disturbances on Library property; escorts unruly or disruptive persons from the premises; reports suspects involved with criminal activity to the appropriate law enforcement agencyWrites incident reports suspension notices and letters within security standards for legal compliance; prepares dailyweekly activity reportsUnderstanding emergency protocols and quickly responds to emergencies in accordance with the Emergency Action Plan If needed acts as liaison between the Library and local fire departments and law enforcement agenciesMaintains records and reports relating to safety andor insurance issues; maintains customer and staff confidentiality within local state and federal requirementsSecures library at opening and closing; performs periodic checks of facility and grounds; monitors alarm systems and responds to alarm activation possibly after hours; performs on call duties as requiredParticipates in regularly scheduled department meetings Attends All Staff Development Days and other training sessions to acquire new skills and to stay current on all information that is pertinent to PCCLDReads daily organizational communications from intranet e mail newsletters and print announcements Stays current on all library services programs and events throughout the district Regularly accesses electronic time keeping payroll and personnel employee access systems

OTHER DUTIES AND RESPONSIBILITIES

May participate in special projects as assignedMay serve on library committeesMay perform other job related duties as assigned

QUALIFICATIONS

Education and Experience Requires a high school diploma or GED and two years of experience working directly with the publicDe escalation training is strongly preferredExperience in customer service is preferred as this role has a strong customer service focusMust have a valid Colorado drivers licenseBilingual EnglishSpanish skills are a plusSkills and Abilities Thorough knowledge of PCCLDs policies and procedures especially those pertaining to emergencies and enforcement of rules and regulations including the Library Rules of Conduct and ability to follow themStrong Customer Service skills are important for this roleAbility to act as an ambassador of PCCLD by promoting its mission and vision to the publicAbility to exhibit leadership sound judgement and professional demeanor in all situations with ability to think make decisions and act appropriately under pressureAbility to write comprehensive succinct incident reports and suspension notices and letters that are legally defensibleMust have excellent interpersonal communication skills including customer service skills conflict resolution de escalation techniques and verbal judoMust have the ability to adjust communication and connect with diverse populations including people of all ages race backgrounds and ability levelsAbility to effectively use security applications software including Microsoft Word Excel Access and Google based applications such as Gmail Calendars and DocsFamiliarity with electronic and manual security systemsOther Requirements Applicants must pass a criminal background investigationMust have the ability to stand andor walk for multiple hours Must be able to lift objects weighing up to 50 pounds and push pull a fully loaded book cart weighing up to 200 poundsJob involves dealing with belligerent or aggressive behavior requiring the ability to manage emotions and maintain composure in stressful situationsMust possess a valid Colorado Drivers License drivers insurance and maintain a clean driving record

Hourly Wage 1620 per hour Deadline to Apply Wednesday September 23 2026

As an Equal Opportunity Employer Pueblo City County Library District does not discriminate on the basis of race color religion sex age national origin disability pregnancy sexual orientation including gender orientation genetic information military status or any other status protected by law or regulation It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job related factors