Research Poster Printing Assistant

George Mason University; Chantilly (VA); On-site; USD 23,000 - 32,000; Part time

Job summary

George Mason University Libraries in Fairfax, VA is seeking a part-time Information Desk Assistant to support user services at Fenwick Library. You will help patrons, assist with opening procedures, and support the Research Poster Printing program.

Shifts include Sundays and several weekdays, on-site at the Fenwick Library. The role requires courtesy, attention to detail, and strong customer service skills.

Qualifications

• Experience using a library service platform / integrated library system.
• Strong customer service skills.
• Aptitude for accurate and detail-oriented work.
• Solid organizational skills and ability to manage competing priorities.
• Effective interpersonal and communication skills (written and oral).
• Well-developed analytical and problem-solving skills.
• Ability to remain calm and exercise sound judgment under time pressure.

Responsibilities

• Research Poster Printing Support: Reviews and processes poster printing requests; Answers basic inquiries via email, phone, and in-person; Performs basic maintenance on wide-format printers; Updates service tracking documentation.
• User Services Support: Providing courteous assistance at the Information Desk; Coordinate with Access Services staff to open Fenwick Library on assigned days; Handling payments for fines and fees and basic reference questions; Serving as senior person in charge to coordinate with facilities during weekends when staff are unavailable.

Skills

Library systems

Customer service

Attention to detail

Organizational skills

Communication skills

Problem-solving

Calm under pressure

Tools

Alma

MS Office

Job description

Department:

Library

Classification:

GMU Worker

Job Category:

Part-Time / Hourly Wage. Current Masonstudents will not be considered for this position.

Job Type:

Part-Time (28 hours per week)

Work Schedule:

Sundays: 11:45AM - 4:00PM
Mondays: 7:45AM - 1:00PM
Tuesdays: 7:45AM - 1:00PM
Wednesdays: Off
Thursdays: Off
Fridays: 11:45AM - 6:15PM
Saturdays: 9:45AM - 6:15PM

Schedule may be subject to change based on departmental needs inthe Spring Semester.

Location:

Fairfax, VA

Workplace Type:

On Site Required

Sponsorship Eligibility:

Not Eligible for Visa sponsorship

Hourly Pay:

$20/hour

Criminal Background Check:

Yes

About the Department:

The George Mason University Libraries’ Access Services Departmentis looking for a service-oriented individual to enhance and supportuser services and experience at the Fenwick Library, located atGeorge Mason University's Fairfax campus. George Mason Universityhas a strong institutional commitment to achieving excellence anddiversity among its faculty and staff and encourages candidates toapply to enrich Mason's academic and culturally inclusiveenvironment.

About the Position:

This position is responsible for providing courteous assistance topatrons at the Fenwick Library, aid in the opening procedures ofthe building at the beginning of the day, and support the ResearchPoster Printing program housed within Access Services.

Responsibilities:

Research Poster Printing Support

• Reviews and processes poster printing requests;
• Answers basic inquiries via email, phone, and in-person;
• Performs basic maintenance on wide-format printers; and
• Updates service tracking documentation.

User Services Support

• Providing courteous assistance at the Information Desk in aprofessional, fair, and consistent manner for all patrons ofUniversity Libraries;
• Coordinate with Access Services staff and student assistants toproperly open Fenwick Library on assigned days;
• Charging out library materials, discharging returned materials,accepting payments for fines and fees, answering informational andbasic reference questions, working with student assistants whostaff the Information Desk, and providing other customer servicerelevant to the library and university; and
• Serving as senior person in charge to coordinate withfacilities and services during days and weekend hours when staff inAccess Services or library administration are not available.

Required Qualifications:

• Experience using a library service platform / integratedlibrary system, office productivity software, or computer equipmentand software;
• Strong customer service skills;
• Aptitude for accurate and detail-oriented work;
• Solid organizational skills, including the ability to managecompeting priorities for self and others, meet deadlines, andexercise good judgment;
• Effective interpersonal and communication skills (written andoral) for providing customer service in a diverse, academicenvironment and for interacting with library staff, faculty,students, and members of the public;
• Well-developed analytical and problem-solving skills; and
• Ability to remain calm, negotiate fairly and rationally, andexercise sound judgment under time pressure or in emotionallycharged situations.

Preferred Qualifications:

• Library experience providing circulation and referenceservices;
• Experience with library systems (such as Alma) and/or researchresources (such as EBSCO, JSTOR, ProQuest, etc.); and
• Experience supervising others.

Mason Ad Statement

George Mason University is a nationally ranked R1 researchuniversity committed to creating a more just, free, and prosperousworld. With 40,000 enrolled students, George Mason is the largestand most diverse public research university in Virginia, offeringdegree programs at the master's, doctoral, and professional level,along with certificates and credentials.

George Mason fosters an All Together Different environment forstudents, faculty, and staff, driven by our core beliefs. Webelieve in inclusivity over exclusivity; we believe in advancingour mission by being willing to take risks, not avoiding them; andwe believe our best work is possible when we apply our diversity oforigin, identity, circumstance, and thought.

Equity Statement

George Mason University is an equal opportunity/affirmative actionemployer, committed to promoting inclusion and equity in itscommunity. All qualified applicants will receive consideration foremployment without regard to race, color, religion, sex, sexualorientation, gender identity, national origin, age, disability orveteran status, or any characteristic protected by law.

Campus Safety Information

Mason’s Annual Security and Fire Safety Report is available athttp://police.gmu.edu/annual-security-report/