Library Patron Services Specialist

Alsip-Merrionette Park Public Library District; Proviso Township, Northern (IL, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Maywood Public Library District in Maywood, IL is seeking positive, customer service–oriented individuals to join our Patron Services team. Responsibilities include checkout, registration, and assisting patrons with account information.

You will handle fines and fees, process Interlibrary Loan materials, assist with shelving, answer phones, and participate in workshops. A high school diploma or equivalent is required, and the ability to lift up to 50 lbs and work as part of a team is essential.

Qualifications

• High school diploma or equivalent.
• Commitment to providing excellent customer service.
• Ability to exercise judgment/discretion when dealing with public/staff.
• Ability to work as a member of a team.

Responsibilities

• Transacts circulation of materials including checkout and check in
• Accepts and processes patron registration applications
• Assists patrons with library account information including the explanation of circulations rules
• Collects money for fines, fees and lost materials and records amount properly.
• Assists with the flow of items and requests for materials
• Searches shelves for materials and processes Interlibrary Loan materials
• Responsible for reserve shelf maintenance
• Answers telephone and routes calls when necessary
• Attends pertinent workshops and meetings as assigned
• Performs other tasks as assigned
• Must be able to bend & stoop, reach up to 70\", remain stationary for extended periods of time, and lift up to 50 lbs. with or without reasonable accommodation

Skills

Customer service

Teamwork

Judgment/Discretion

Education

High school diploma or equivalent

Job description

Maywood Public Library District in Maywood, IL is seeking positive, customer service–oriented individuals to join our Patron Services team. Responsibilities include checkout, registration, and assisting patrons with account information.

You will handle fines and fees, process Interlibrary Loan materials, assist with shelving, answer phones, and participate in workshops. A high school diploma or equivalent is required, and the ability to lift up to 50 lbs and work as part of a team is essential.