Library Lounge Host: Welcoming Guests & Seamless Seatings

Biltmore Workforce Management; Asheville (NC); Presencial; USD 22.000 - 25.000; A tiempo parcial

Descripción de la vacante

Biltmore Workforce Management's Restaurant Host at the Asheville inn welcomes guests, seats them, and maintains the flow of dining service while upholding the estate's elevated hospitality standards.

You will manage reservations, assist with set-up, and communicate guest preferences to the service team, ensuring a warm, efficient, and polished guest experience. Requires 18+, strong communication, cash handling, and OpenTable familiarity; flexible schedule including weekends.

Formación

• Previous customer/guest service experience strongly preferred.
• Applicants must be at least 18 years of age.
• Excellent communications skills, both verbal and written.
• Demonstrated commitment to providing world class guest service and the ability to work effectively as part of a service oriented team.
• Ability to think clearly and quickly in a fast-paced environment; must be able to exercise good judgment and maintain composure in pressure situations.
• Familiarity with and/or the ability to quickly become proficient with reservations software. Knowledge of Open Table reservations system helpful.
• Perform job functions with attention to detail, speed and accuracy.
• Basic math skills and the ability to handle cash and credit transactions as needed.
• Ability to be proactive and take initiative where appropriate.
• Ability to present a professional image, in both appearance and demeanor, and handle guest situations in a manner consistent with Biltmore standards.

Responsabilidades

• Warmly welcome guests upon arrival and escort them to their tables with professionalism and courtesy.
• Manage the seating chart to ensure balanced station flow and optimal guest experience throughout the dining period.
• Accurately take and record reservations using the designated reservation system if appropriate.
• Maintain the cleanliness and readiness of the host stand, entry area, and dining room at all times.
• Assist with preparation and setup of the restaurant prior to service, including menus and materials.
• Communicate guest preferences and special occasions to service team members.
• Monitor guest satisfaction and support service staff in delivering a seamless and gracious experience.
• Uphold the Inn’s service standards and represent the Biltmore Estate with professionalism and poise.

Conocimientos

Customer service

18+ years

Communication skills

Fast-paced environment

Reservations software

OpenTable knowledge

Cash handling

Descripción del empleo

Biltmore Workforce Management's Restaurant Host at the Asheville inn welcomes guests, seats them, and maintains the flow of dining service while upholding the estate's elevated hospitality standards.

You will manage reservations, assist with set-up, and communicate guest preferences to the service team, ensuring a warm, efficient, and polished guest experience. Requires 18+, strong communication, cash handling, and OpenTable familiarity; flexible schedule including weekends.