IT Support & Tech Lending Specialist

University of Central Florida - College of Medicine; Orlando (FL); Presencial; USD 49 000 - 50 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

Dental insurance

Vision insurance

Paid time off

Retirement plan

Employee discounts

Education assistance

Resumo da oferta

The University of Central Florida - College of Medicine's IT division seeks an IT Client Support Specialist II to deliver multi-channel technical support to students, faculty, and staff on-site in Orlando.

Responsibilities include troubleshooting hardware/software, managing technology lending operations, mentoring student employees, maintaining knowledge base, and supporting incident management with ServiceNow; occasional after-hours support.

Qualificações

• High School Diploma or Equivalent with 6+ years of relevant experience or Bachelor's with 2+ years of relevant experience, or equivalent per Fla. Stat. 112.219(6).
• Experience providing technical support for desktop hardware and software in a professional environment.
• Strong customer service, communication, and problem-solving skills.

Responsabilidades

• Provide direct technical support for hardware, software, and technology-related issues via walk-in, phone, email, virtual, and desk-side channels.
• Configure, install, troubleshoot, and maintain computers, peripherals, software, and university-supported technologies.
• Support and administer endpoint management tools: Intune, MECM, Active Directory, Jamf, DHCP.
• Assist with daily technology lending operations: distribution, maintenance, and support of equipment.
• Lead and mentor student employees, onboarding, training, and coaching as directed.
• Create and maintain knowledge base articles and user support resources.
• Educate users on university technologies and promote self-service support.
• Serve as backup for test scoring processes and SPoI/SPI survey support.
• Utilize ServiceNow for incident, request, change, and problem management per SLAs.
• Participate in mission-essential and emergency support activities, including after-hours or weekend work.

Conhecimentos

Customer service

Communication

Problem solving

Teamwork

End-user support

Formação académica

High School Diploma or Equivalent

Bachelor's degree with 2+ years experience

Fla. Stat. 112.219(6) equivalent

Ferramentas

Microsoft Intune

MECM

Active Directory

Jamf

DHCP

ServiceNow

Descrição da oferta de emprego

The University of Central Florida - College of Medicine's IT division seeks an IT Client Support Specialist II to deliver multi-channel technical support to students, faculty, and staff on-site in Orlando.

Responsibilities include troubleshooting hardware/software, managing technology lending operations, mentoring student employees, maintaining knowledge base, and supporting incident management with ServiceNow; occasional after-hours support.