Library Customer Service Pro - Part-Time

Columbus-Metropolitan-Library; Columbus (OH); On-site; USD 25,000 - 32,000; Part time

Job summary

Columbus Metropolitan Library is seeking a part-time Customer Services Specialist at Shepard Branch in Columbus, OH. The role focuses on delivering excellent customer service, facilitating access to library resources, and handling transactions with accuracy.

You will greet patrons, assist with accounts, and support technology use while ensuring a welcoming, orderly branch environment. Flexibility for scheduling and ongoing training is provided.

Qualifications

• High School Diploma or GED required.
• Strong oral and written communication skills.
• Knowledge of Internet and database services.
• Ability to operate library technology and software (MS Office, email).
• Reliable transportation to report to assignments as required.

Responsibilities

• Greet customers and answer reference/directional questions in person or remotely.
• Assist with library card accounts, payments, and account rules.
• Balance cash drawers and prepare deposits; manage monetary transactions at location.
• Resolve account disputes by interviewing customers and explaining options.
• Maintain location operations, supplies, and bulletin boards; assist with programs.

Skills

Customer service

Communication

Internet & databases

Library technology

Education

High School Diploma or GED

Job description

Columbus Metropolitan Library is seeking a part-time Customer Services Specialist at Shepard Branch in Columbus, OH. The role focuses on delivering excellent customer service, facilitating access to library resources, and handling transactions with accuracy.

You will greet patrons, assist with accounts, and support technology use while ensuring a welcoming, orderly branch environment. Flexibility for scheduling and ongoing training is provided.