Library Customer Experience Specialist II

Mid-Continent Public Library; Kansas City (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

Mid-Continent Public Library in Kansas City, MO, seeks a Full-Time Customer Service Associate II at Green Hills to deliver exceptional front-desk and phone support, guide patrons in using library resources, and assist with day-to-day needs such as book clubs and merchandising.

The role requires a high school diploma, customer service experience preferred, and emphasizes communication, teamwork, and flexibility with weekend and Wednesday evening shifts in a welcoming, service-oriented environment.

Qualifications

• High School Diploma/HiSet/GED required.
• Customer service experience preferred.

Responsibilities

• Assist customers in person and by phone, guiding use of library resources.
• Recommend materials based on interests and availability.
• Handle library card accounts and payments.
• Deliver materials via curbside service when requested.
• Maintain library collection and shelf materials.

Skills

Customer service

Communication

Teamwork

Problem solving

Education

High School Diploma/HiSet/GED

Job description

Mid-Continent Public Library in Kansas City, MO, seeks a Full-Time Customer Service Associate II at Green Hills to deliver exceptional front-desk and phone support, guide patrons in using library resources, and assist with day-to-day needs such as book clubs and merchandising.

The role requires a high school diploma, customer service experience preferred, and emphasizes communication, teamwork, and flexibility with weekend and Wednesday evening shifts in a welcoming, service-oriented environment.