Library Assistant

The Kansas City Public Library; Plaza (ND); On-site; USD 19,000 - 28,000; Part time

Job summary

The Kansas City Public Library is seeking a part-time Customer Service Assistant for the Plaza Branch in Kansas City, MO. You will perform circulation, registrations, and basic tech support for patrons, and assist with reservations and account inquiries.

The role requires strong customer service and the ability to lift up to 15 lbs, with a 20-hour weekly schedule. Reporting to the Plaza Customer Service Manager, you will interact with patrons both in person and via phone, support programs, and

Qualifications

• High school diploma or GED.
• At least 3 years of Customer Service experience preferred.
• Ability to lift up to 15 lbs.
• Ability to communicate effectively in English.

Responsibilities

• Provides basic circulation and registration services to assure access to library materials.
• Maintains courteous relationships with patrons and staff.
• Assists patrons with use of library databases, computer equipment, and software.
• Answers phone and directs callers appropriately.
• Lifts, routes and shelves materials up to 35 pounds.
• Handles Interlibrary Loan requests and related duties.

Skills

Customer service

Team player

Computer literacy

English proficiency

Effective communication

Lifting up to 15 lbs

Education

High school diploma or GED

Job description

Description

Under immediate supervision of Customer Services Manager, provides quality services allowing access to collections and services; Provides basic technical support for patrons using Library-provided technology; Assists with Collection Maintenance.

• Reports to Plaza Customer ServiceManager
• 20 hours per week.
• $17.07 per hour.

Schedule

Mondays 12:30-9:00 p.m.

Tuesdays, Wednesdays & Thursdays 1:00-5:00 p.m.

Location

Plaza Branch: 4801 Main Street, Kansas City, MO 64112

Job Duties (Essential Functions)

1. Provides basic circulation and registration services to assure patrons ready access to library materials: Checks materials in and out; issues library cards; collects fines and charges; updates customer records in the computer; verbally explains circulation policies and procedures; makes other computer inquiries; and processes patron requests for reserve items.
2. Maintains effective courteous working relationships with all library patrons and staff.
3. Assists patrons with use of library databases, computer equipment, and software.
4. Courteously answers telephone by identifying self and location, and if unable to assist with the request, directs call to the appropriate staff person.
5. Lifts, routes and shelves materials, which may weigh up to 35 pounds, from book bins and shelves.
6. Processes patrons' request material; prepares and sends Interlibrary Loan requests.
7. Performs other related work and as assigned, such as Kid’s café, teen lock-ins, notary services and supporting programs or activities developed and promoted by other Library colleagues.

Branch Specific Duties

• The Plaza Branch provides voter registration assistance and notary services to library patrons.

Work Environment

Work is performed at a Plaza Branch. Workspace is shared with co-workers and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.

Requirements

1. Demonstrated ability to meet and serve the public, working effectively with customers of all ages.
2. Demonstrated ability to be a team player.
3. Demonstrated ability to learn library operations, services and policies, including computer procedures.
4. Uses decision making skills to reflect values-based principles.
5. Must be able to access materials from shelves which may be overhead or those which may be below waist level. Must be able to work at a counter used for customer interactions.
6. Demonstrated ability to organize daily work routines for location effectively.
7. Many duties performed while standing and bending; ability to lift up to 15 lbs.
8. Demonstrated basic computer skills with a willingness to learn and keep current with emerging technologies.
9. Demonstrated ability to follow oral and/or written instructions.
10. Ability to effectively communicate in and understand English is required. Additional consideration will be given to individuals who are proficient in any non-English languages used in Jackson County, MO, including Spanish, American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• High school diploma or G.E.D.
• At least 3 years of Customer Service experience preferred.

Kansas City Public Library is an equal opportunity employer and is committed to creating an inclusive environment for all employees.