Library Customer Service Associate II – Tech & Curbside Help

Mid--continent-Public-Librar; Raytown (MO); On-site; USD 17,000 - 25,000; Full time

Job summary

Mid-Continent Public Library in Raytown is seeking a Customer Service Associate II who will be the first point of contact for patrons, providing exceptional service at the desk and over the phone while assisting with day-to-day library needs such as book club support and merchandising.

The role emphasizes helping customers use library resources, recommending materials, handling library card accounts, and supporting curbside delivery.

Qualifications

• High School Diploma/HiSet/GED required.
• Customer service experience preferred.
• Ability to communicate clearly with customers and colleagues.

Responsibilities

• Provides Customer Service in person and over the phone.
• Acts as a guide for customers in use of the library and its resources.
• Demonstrates use of technology and digital services to customers.
• Recommends materials to customers based on interests, needs and availability.
• Assists customers with library card accounts, including the receiving and recording of payment.
• Delivers materials outdoors to customers who request curbside delivery.
• Contributes to the maintenance of the library collection by processing materials and shelving them.
• Ensures the library and its grounds are clean and orderly.

Skills

Customer service

Teamwork

Communication

Problem solving

Education

High School Diploma/HiSet/GED Completion Required

Job description

Mid-Continent Public Library in Raytown is seeking a Customer Service Associate II who will be the first point of contact for patrons, providing exceptional service at the desk and over the phone while assisting with day-to-day library needs such as book club support and merchandising.

The role emphasizes helping customers use library resources, recommending materials, handling library card accounts, and supporting curbside delivery.