Library Assistant: Customer Service & Tech Help (Part-Time)

The Kansas City Public Library; Plaza (ND); On-site; USD 19,000 - 28,000; Part time

Job summary

The Kansas City Public Library is seeking a part-time Customer Service Assistant for the Plaza Branch in Kansas City, MO. You will perform circulation, registrations, and basic tech support for patrons, and assist with reservations and account inquiries.

The role requires strong customer service and the ability to lift up to 15 lbs, with a 20-hour weekly schedule. Reporting to the Plaza Customer Service Manager, you will interact with patrons both in person and via phone, support programs, and

Qualifications

• High school diploma or GED.
• At least 3 years of Customer Service experience preferred.
• Ability to lift up to 15 lbs.
• Ability to communicate effectively in English.

Responsibilities

• Provides basic circulation and registration services to assure access to library materials.
• Maintains courteous relationships with patrons and staff.
• Assists patrons with use of library databases, computer equipment, and software.
• Answers phone and directs callers appropriately.
• Lifts, routes and shelves materials up to 35 pounds.
• Handles Interlibrary Loan requests and related duties.

Skills

Customer service

Team player

Computer literacy

English proficiency

Effective communication

Lifting up to 15 lbs

Education

High school diploma or GED

Job description

The Kansas City Public Library is seeking a part-time Customer Service Assistant for the Plaza Branch in Kansas City, MO. You will perform circulation, registrations, and basic tech support for patrons, and assist with reservations and account inquiries.

The role requires strong customer service and the ability to lift up to 15 lbs, with a 20-hour weekly schedule. Reporting to the Plaza Customer Service Manager, you will interact with patrons both in person and via phone, support programs, and