Front Desk Library Experience Specialist

Mid-Continent Public Library; Raytown (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mid-Continent Public Library in Raytown, MO, is seeking a Customer Service Associate II to be the first point of contact for patrons. You will provide in-person desk assistance and phone support, guiding customers to use library resources and digital services.

The role requires welcoming service, basic payment handling for library cards, and occasional curbside deliveries. You will collaborate with a team to maintain a clean, organized space and support book clubs and daily operations.

Qualifications

• High School Diploma/HiSet/GED required.
• Customer service experience preferred.
• Ability to communicate clearly with customers and team members.
• Ability to work mornings, afternoons, evenings with weekend shifts.

Responsibilities

• Provide customer service in person at the desk and over the phone.
• Assist customers with library resources and guidance.
• Demonstrate use of technology and digital services to patrons.
• Recommend materials based on interests and availability.
• Assist with library card accounts, including payments.
• Deliver materials via curbside service upon request.

Skills

Customer service

Verbal communication

Teamwork

Cash handling

Education

High School Diploma/HiSet/GED Completion Required

Tools

POS systems

Computer literacy

Job description

Mid-Continent Public Library in Raytown, MO, is seeking a Customer Service Associate II to be the first point of contact for patrons. You will provide in-person desk assistance and phone support, guiding customers to use library resources and digital services.

The role requires welcoming service, basic payment handling for library cards, and occasional curbside deliveries. You will collaborate with a team to maintain a clean, organized space and support book clubs and daily operations.