Library Community Service Officer (Full-Time)

San José State University; San Jose (CA); On-site; USD 41,068 - 59,259; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

San José State University seeks a Community Service Officer responsible for maintaining safety in the library. This role involves assisting patrons, monitoring security systems, and working effectively in emergency situations. An ideal candidate has strong communication skills and a valid California driver’s license.

The position offers a competitive salary, ranging from $3,680 to $5,310 per month, and a comprehensive benefits package.

Qualifications

• Must possess a valid California Driver’s license.
• Ability to effectively establish relationships in a diverse community.
• Ability to act calmly in emergencies.

Responsibilities

• Encourage compliance with library policies.
• Report hazards and criminal behavior.
• Assist patrons and staff as needed.
• Monitor closed-circuit television systems.
• Write police reports.

Skills

Ability to learn and apply university and city rules

Understanding of local, state, and federal laws

Customer service skills

Strong written and oral communication skills

Ability to monitor CCTV

Education

High School Diploma or Equivalent

Valid California Driver’s License

Job description

Job Summary

The Library Community Service Officer reports to and receives supervision from the Lead Library Community Service Officer. The officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

Key Responsibilities

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Respond to alarms from theft detection devices
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Monitor Closed Circuit Television surveillance system
• Monitor Integrated Security System and Alarms
• Monitor Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD

After appointment, Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

The Community Service Officer must have the ability to walk, stand, sit, see with appropriate color vision, hear within an acceptable range, balance, climb, twist, bend, and reach with hands and arms. Assignments may require standing, sitting, or walking for lengthy periods of time and may be conducted indoors or outdoors. Employees may be exposed to physical and verbal abuse requiring self‑control; some duties may involve considerable physical exertion and monitoring of surveillance equipment.

Knowledge, Skills & Abilities

• Ability to quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Ability to understand and apply local, state, and federal laws
• Knowledge of or the ability to learn to use public‑safety related equipment and systems
• Ability to prepare clear and concise reports
• Strong written and oral communication skills
• Ability to deal tactfully and effectively with a wide range of people
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key badging station
• Ability to understand and operate an InfoGraphics Alarms system
• Ability to learn Police 10 code
• Ability to use handheld radio communication system
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio‑economic community environment
• Excellent customer service skills
• Ability to monitor CCTV screens for extended periods
• Must possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

Preferred Qualifications

• Six months of previous police, security, military, or law‑enforcement training and/or experience
• Library Security experience
• Customer Service experience
• Strong written communication skills

Compensation

Classification: Community Service Specialist I

Anticipated Hiring Range: $4,618/month; Hiring Range: $3,680/month – $5,310/month

San José State University offers employees a comprehensive benefits package typically worth 30–35% of your base salary.

Employment Requirements

Satisfactory completion of a background check (including a criminal records check) is required for employment.

Equal Employment Opportunity

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, religious creed, sex, sexual orientation, sex stereotype, and veteran status. Reasonable accommodation is made for applicants with disabilities who self‑disclose.