Library Community Service Officer (Full-Time)

The Chronicle Of Higher Education, Inc.; San Jose (CA); On-site; USD 41,068 - 59,259; Full time

Benefits offered by this job

Benefits package

Job summary

San José State University seeks a Library Community Service Officer to protect patrons, staff, collections, and facilities at the Dr. Martin Luther King, Jr. Library. The officer reports to the Lead Library Community Service Officer and supports a safe, welcoming environment.

Responsibilities include enforcing library policies, responding to alarms, monitoring security systems, and assisting visitors and staff. Training is provided by the University Police Department after appointment.

Qualifications

• High School Diploma or Equivalent required.
• Valid California Driver's License required.
• Ability to learn San Jose State University and City of San Jose rules and regulations.
• Ability to prepare clear and concise reports.
• Strong written and oral communication skills.
• Ability to deal tactfully with a diverse population.
• Ability to act calmly in emergencies.
• Ability to operate security hardware and systems.
• Ability to use a handheld radio and alarms.

Responsibilities

• Encourage compliance with library policies.
• Report hazards and potential criminal activity.
• Provide assistance to patrons and staff as requested.
• Respond to alarms and other calls for service.
• Write police reports.
• Monitor CCTV screens and security systems.
• Provide information to patrons visiting the library.
• Create a professional atmosphere that deters crime.

Skills

Policy enforcement

Patrol and surveillance

Report writing

Customer service

Emergency response

Communications

Public safety equipment

Driver's license

Education

High School Diploma or Equivalent

Job description

Job Summary

The Library Community Service Officer reports to and receives supervision from the Lead Library Community Service Officer. The Library Community Service Officer is responsible for providing a safe and secure environment for the patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

Key Responsibilities

• Encourage compliance with library policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to alarms and other calls for service
• Write police reports
• Respond to alarms from theft detection devices
• Provide information to patrons coming to the library
• Create a professional atmosphere that both comforts patrons and deters criminal activity
• Monitor Closed Circuit Television surveillance system
• Monitor Integrated Security System and Alarms
• Monitor Elevator Command Computer System
• Operate Radio Base Station for Security Officers and UPD

After appointment, Community Service Officers must successfully complete the appropriate training program designed by the University Police Department.

Knowledge, Skills & Abilities

• Ability to quickly learn, understand, and apply specific San Jose State University and City of San Jose rules and regulations
• Ability to understand and apply local, state, and federal laws
• Knowledge of or the ability to learn to use applicable public safety related equipment and systems
• Ability to prepare clear and concise reports
• Strong written and oral communication skills
• Ability to deal tactfully and effectively with a wide range of people
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key badging station
• Ability to understand and operate an InfoGraphics Alarm system
• Ability to learn Police 10 code
• Ability to use handheld radio communication system
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio‑economic community environment
• Excellent customer service skills
• Ability to monitor CCTV screens for extended periods
• Must possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

License

A valid driver’s license is required for this position. Out-of-state candidates selected for the position must obtain a California driver’s license within 10 days of hire in accordance with California Department of Motor Vehicles regulations. After hire, the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Preferred Qualifications

• Six months of police/security/military law enforcement training and/or experience
• Library security experience
• Customer service experience
• Strong written communication skills

Compensation

Classification: Community Service Specialist I

Anticipated Hiring Range: $4,618/month

Hiring Range: $3,680/month - $5,310/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, see the Employee Benefits Summary.

Application Procedure

Click Apply Now to complete the SJSU Online Employment Application and attach the following documents: Resume; Letter of Interest.

All applicants must apply within the specified application period: June 5, 2025 through June 22, 2025. This position is open until filled; however, applications received after screening has begun will be considered at the discretion of the university.

Contact Information

University Personnel

jobs at sjsu dot edu

408-924-2252

CSU Vaccination Policy

The CSU strongly recommends that all individuals who access any in-person program or activity follow vaccination recommendations and comply with safety measures established by each campus. See the policy for details.

Additional Information

Satisfactory completion of a background check (including a criminal records check) is required for employment. A contingent offer may be rescinded if the background check reveals disqualifying information. Additional background checks may be required depending on the position. Evidence of required degree(s) or certification(s) will be required at time of hire.

Equal Employment Statement

San José State University is an equal opportunity employer. The university prohibits discrimination based on age, ancestry, caste, color, disability, ethnicity, gender, gender expression, gender identity, genetic information, marital status, medical condition, military status, nationality, race, religion, sex, sexual orientation, and veteran status. Reasonable accommodation is made for applicants with disabilities who self-disclose. San José State University employees are mandated reporters under applicable laws and university policies.