Housing Community Service Officer (Full-Time)

San José State University; San Jose (CA); On-site; USD 38,624 - 56,279; Full time

Job summary

San José State University is seeking a Housing Community Service Officer to support safe living environments within University Housing Services. The role involves patrolling housing facilities, responding to incidents, and assisting with public safety services for about 4,200 residents across multiple buildings.

Key responsibilities include conducting foot patrols, addressing housing concerns, enforcing policies, and coordinating with University Police.

Qualifications

• Excellent customer service skills.
• Ability to learn Housing regulations and City/state laws.
• Ability to prepare clear and concise reports.
• Ability to operate safety systems and CCTV.

Responsibilities

• Perform foot patrol of Housing buildings and grounds.
• Address Housing concerns as directed by University Housing Services Staff and University Police.
• Encourage compliance with Housing policies.
• Report suspected hazards and criminal behavior.
• Provide assistance to patrons and staff as requested.
• Respond to calls for services.
• Check-in regularly with Building Desk during shift.
• Go on rounds with a building RA on Duty team on a rotating basis.
• Serve as a police escort to residents.
• Monitor parking garage and issue tickets for unauthorized vehicles.
• Utilize access card system to obtain resident entry information.
• Monitor and operate CCTV surveillance system.
• Monitor and fire safety systems and alarms.
• Enter maintenance/security requests into the system.
• Respond to alarms and emergencies.
• Assist housing staff and University Police with crisis response.
• Serve on emergency preparedness and crisis response team.
• Submit reports and provide updates on incidents.
• Produce and enter reports into the system.
• Participate in regular meetings with Housing leadership.

Skills

Customer Service

Public safety procedures

Report writing

CCTV monitoring

Education

High School Diploma or Equivalent

Job description

Job Summary

The Housing Community Service Officer reports to the Police Lieutenant and receives direction from the Lead Housing Community Service Officer. The Housing Community Service Officer is responsible for providing a safe and secure environment for the residents, guests, staff, and facilities of University Housing Services. The Housing Community Service Officer assists with providing public safety services for the SJSU residence community that houses approximately 4200 students, staff and families in two apartment buildings and four residence halls.

Key Responsibilities

• Perform foot patrol of the Housing buildings and grounds
• Address Housing concerns as directed by University Housing Services Staff and University Police
• Encourage compliance with Housing policies
• Report suspected hazards and criminal behavior
• Provide assistance to patrons and staff as requested
• Respond to calls for services
• Checks-in regularly with Building Desk during shift
• Go on rounds with a building RA on Duty team on a rotating basis
• Serve as a police escort to residents
• Monitor parking garage in Campus Village B and issue tickets as needed for unauthorized vehicles
• Utilize the access card system to obtain information regarding resident entry and building access
• Utilize Closed Circuit Television surveillance system
• Monitor and Fire Safety Systems and Alarms
• Enter requests into TMA system regarding maintenance, facilities and security related issues
• Respond to alarms and emergency situations
• Assist University housing staff and University Police with crisis response as appropriate
• Serve on University Housing Services emergency preparedness and crisis response team
• Submit reports and provide updates regarding incidents
• Produce and enter reports into Maxient as needed
• Participate in regular meetings with Housing leadership team

Knowledge, Skills & Abilities

• Ability to learn, quickly learn, understand, and apply specific Housing and San Jose State University regulations
• Ability to understand and apply local, state and federal laws
• Knowledge of, or ability to learn to use, applicable public safety equipment and systems
• Ability to prepare clear and concise reports
• Excellent oral and written communication skills
• Ability to act calmly and rationally in emergency situations
• Ability to understand and operate a computer card key access station
• Ability to understand and operate fire safety and alarms systems
• Ability to learn Police 10 code
• Excellent customer service skills
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio-economic community environment.
• Ability to monitor/access CCTV screens
• Ability to possess a valid California Driver’s license
• Ability to communicate with constituents in a professional and respectful manner

Required Qualifications

• High School Diploma or Equivalent
• Valid California Driver’s License

Preferred Qualifications

• Six months previous police/security/military law enforcement training and/or experience
• Experience working in a residential setting
• Customer Service Experience
• Experience working with student populations

Compensation

Classification: Community Service Specialist I
Anticipated Hiring Salary: $4,659/month (Step 16)
CSU Salary Range: $3,461/month - $5,043/month

San José State University offers employees a comprehensive benefits package typically worth 30-35% of your base salary. For more information on programs available, please see Employee Benefits Summary.

Equal Employment Statement

San José State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities. Title IX of the Education Amendments of 1972, and certain other federal and state laws, prohibit discrimination on the basis of sex in all education programs and activities operated by the university (both on and off campus).