Library Community Service Officer (Part-Time)

San Jose State University; San Jose (CA); On-site; USD 25,991 - 56,279; Part time

Job summary

San Jose State University (SJSU) seeks a part-time Community Service Officer to help provide a safe and secure environment for patrons, staff, and facilities at the Dr. Martin Luther King, Jr. Library.

The role reports to the Lead Library Security Officer and includes duties from enforcing library policies to responding to alarms and writing reports, with a focus on professionalism and customer service.

Qualifications

• High School Diploma or Equivalent.
• Valid California Driver's License.
• Ability to learn SJSU and City of San Jose rules and regulations.
• Strong written and oral communication skills.
• Ability to act calmly in emergency situations.

Responsibilities

• Encourage compliance with library policies.
• Report suspected hazards and criminal behavior.
• Provide assistance to patrons and staff as requested.
• Respond to alarms and other calls for service.
• Write police reports.
• Respond to alarms from theft detection devices.
• Provide information to patrons.
• Create a professional atmosphere that deters crime.
• Monitor CCTV screens for extended periods.
• Monitor security systems and alarms.
• Operate radio base station for security officers and UPD.

Skills

Policy compliance

Hazard recognition

Patron assistance

Alarm response

Police report writing

CCTV monitoring

Communication skills

Customer service

Emergency calmness

Driver's license

Education

High School Diploma or Equivalent

California Driver's License

Job description

Job Summary

Part‑time, benefited position. The Library Community Service Officer reports to and receives supervision from the Lead Library Security Officer. The Librarian Community Service Officer is responsible for providing a safe and secure environment for patrons, staff, collections, and facilities of the Dr. Martin Luther King, Jr. Library.

Key Responsibilities

• Encourage compliance with library policies.
• Report suspected hazards and criminal behavior.
• Provide assistance to patrons and staff as requested.
• Respond to alarms and other calls for service.
• Write police reports.
• Respond to alarms from theft detection devices.
• Provide information to patrons coming to the library.
• Create a professional atmosphere that both comforts patrons and deters criminal activity.
• Monitor Closed Circuit Television surveillance system.
• Monitor Integrated Security System and Alarms.
• Monitor Elevator Command Computer System.
• Operate Radio Base Station for Security Officers and UPD.

Knowledge, Skills & Abilities

• Ability to quickly learn, understand, and apply specific SJSU and City of San Jose rules and regulations.
• Ability to understand and apply local, state, and federal laws.
• Knowledge of and ability to learn to use public safety related equipment and systems.
• Ability to prepare clear and concise reports.
• Strong written and oral communication skills.
• Ability to deal tactfully and effectively with a wide range of people.
• Ability to act calmly and rationally in emergency situations.
• Ability to understand and operate a computer card key badging station.
• Ability to understand and operate an InfoGraphics Alarms system.
• Ability to learn Police 10 code.
• Ability to use handheld radio communication system.
• Ability to effectively establish and maintain cooperative working relationships within a diverse multicultural and socio‑economic community environment.
• Excellent customer service skills.
• Ability to monitor CCTV screens for extended periods.
• Must possess a valid California Driver's license.
• Ability to communicate with constituents in a professional and respectful manner.

Required Qualifications

• High School Diploma or Equivalent.
• Valid California Driver's License.

Preferred Qualifications

• Six‑month previous police/security/military law‑enforcement training and/or experience.
• Library Security experience.
• Customer Service experience.
• Strong written communication skills.

License

A valid driver's license is required for this position. Out of state candidates selected for the position must obtain a State of California driver's license within 10 days of hire in accordance with the California Department of Motor Vehicles regulations. Once hired the employee must successfully complete the Defensive Driver Training Program provided by the State of California for California State University campuses.

Compensation

Classification: Community Service Specialist I.
Anticipated Hiring Range: $2,329.50/month (Part-Time) (Step 16).
Hiring Range: $3,461/month – $5,043/month (Step 1 – Step 20).

Physical Demands

The Community Service Officer must have the ability to walk, stand, sit, see in appropriate color vision, hear in an appropriate range of sounds, balance, climb, twist, bend, and reach with hands and arms. Assignments will require standing, sitting, or walking for lengthy periods of time, and may be indoors or outdoors. Employees may be exposed to physical and verbal abuse where considerable self‑control must be exercised. Some of the work may require considerable physical exertion and viewing of surveillance monitor equipment. Incumbents are assigned to shift work and rotated among various assignments.

Vaccination Policy

The CSU requires that faculty, staff, and students who are accessing campus facilities be fully vaccinated against COVID‑19, including all booster doses of an approved vaccine for which an individual is eligible per current CDC recommendations, or declare a medical or religious exemption. Candidates who advance in an open search must be prepared to comply with this requirement as a condition of employment.

Equal Employment Statement

San Jose State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age, ancestry, citizenship status, color, creed, disability, ethnicity, gender, genetic information, marital status, medical condition, national origin, race, religion or lack thereof, sex, sexual orientation, transgender, or protected veteran status consistent with applicable federal and state laws. This policy applies to all SJSU students, faculty and staff programs and activities.