Library Security & Patron Services Officer

San Jose State University; San Jose (CA); On-site; USD 25,991 - 56,279; Part time

Job summary

San Jose State University (SJSU) seeks a part-time Community Service Officer to help provide a safe and secure environment for patrons, staff, and facilities at the Dr. Martin Luther King, Jr. Library.

The role reports to the Lead Library Security Officer and includes duties from enforcing library policies to responding to alarms and writing reports, with a focus on professionalism and customer service.

Qualifications

• High School Diploma or Equivalent.
• Valid California Driver's License.
• Ability to learn SJSU and City of San Jose rules and regulations.
• Strong written and oral communication skills.
• Ability to act calmly in emergency situations.

Responsibilities

• Encourage compliance with library policies.
• Report suspected hazards and criminal behavior.
• Provide assistance to patrons and staff as requested.
• Respond to alarms and other calls for service.
• Write police reports.
• Respond to alarms from theft detection devices.
• Provide information to patrons.
• Create a professional atmosphere that deters crime.
• Monitor CCTV screens for extended periods.
• Monitor security systems and alarms.
• Operate radio base station for security officers and UPD.

Skills

Policy compliance

Hazard recognition

Patron assistance

Alarm response

Police report writing

CCTV monitoring

Communication skills

Customer service

Emergency calmness

Driver's license

Education

High School Diploma or Equivalent

California Driver's License

Job description

San Jose State University (SJSU) seeks a part-time Community Service Officer to help provide a safe and secure environment for patrons, staff, and facilities at the Dr. Martin Luther King, Jr. Library.

The role reports to the Lead Library Security Officer and includes duties from enforcing library policies to responding to alarms and writing reports, with a focus on professionalism and customer service.