Library Circulation Supervisor

City of Evanston, IL; Evanston (IL); On-site; USD 77,000 - 108,000; Full time

Job summary

The City of Evanston is seeking a Librarian Supervisor to oversee circulation staff at the Main Library, branch locations, and service desks. You will supervise shelvers, train staff, and ensure high standards of customer service across all facilities.

Responsibilities include coordinating activities, conducting staff evaluations, developing equitable library services, and producing routine circulation reports while maintaining confidentiality and policy compliance.

Qualifications

• Must possess a high school diploma or GED and three (3) or more years of supervisory customer service work experience.
• Bilingual ability preferred (Spanish or Mandarin Chinese).

Responsibilities

• Directly supervise Library shelvers and evaluate staff performance.
• Coordinate work activities of circulation and shelving staff across locations.
• Provide direct customer service at circulation and service desks; resolve issues.
• Recruit and train new employees; conduct staff meetings and trainings.
• Promote equity and inclusive service; apply equity lens to staffing and programs.
• Compile monthly circulation reports and analyze statistics.

Skills

Supervisory experience

Customer service

Staff training

Recruitment

Team leadership

Education

High school diploma or GED

Tools

Library automation system

Job description

The City of Evanston is seeking a Librarian Supervisor to oversee circulation staff at the Main Library, branch locations, and service desks. You will supervise shelvers, train staff, and ensure high standards of customer service across all facilities.

Responsibilities include coordinating activities, conducting staff evaluations, developing equitable library services, and producing routine circulation reports while maintaining confidentiality and policy compliance.