Library Services Supervisor

City of Arlington; United States; On-site; USD 49,000 - 61,000; Full time

Job summary

City of Arlington Libraries seeks a supervisory professional to oversee customer service at library facilities and assist patrons with account records and services. Under general direction, you will hire, train, and evaluate staff, schedule desk coverage, respond to inquiries, process fines, and maintain accurate transactions and reports.

Experience with circulation systems, privacy practices, and basic promotional activities is preferred.

Qualifications

• Knowledge of automated circulation system functions.
• Knowledge of basic supervisory techniques and principles.
• Knowledge of relational database concepts for library databases.
• Knowledge of Dewey Decimal system and cataloging concepts.
• Basic computer tasks and Windows-based software.
• Understanding of library organization and customer service practices.
• Ability to handle cash and process fines accurately.
• Ability to operate and learn library software and office tools.
• Strong written and verbal communication.
• Ability to train and motivate staff.
• Discretion with patron records and privacy regulations.

Responsibilities

• Coordinate and supervise customer service at library desks by hiring, training, and evaluating staff.
• Schedule and monitor day-to-day desk activity.
• Evaluate workflow and suggest improvements to management.
• Prepare written documentation of procedures and desk operations.
• Assist patrons with inquiries and account issues.
• Explain library policies and procedures to customers.
• Process fines and cash deposits, and generate revenue reports.
• Maintain accurate records and perform data entry for library databases.
• Support displays and promotions for library programs.

Skills

Circulation system knowledge

Supervisory techniques

Relational databases

Dewey Decimal system

Computer basics

Promotional & marketing

Cash handling

Windows software

Office suite

Data entry & databases

Staff motivation

Communication skills

Problem solving

Training staff

Discretion with records

Physical stamina

Team collaboration

Bilingual (Spanish/English)

Education

Two years of relevant coursework in business/library science

One year of library or bookstore experience

Job description

City of Arlington Libraries seeks a supervisory professional to oversee customer service at library facilities and assist patrons with account records and services. Under general direction, you will hire, train, and evaluate staff, schedule desk coverage, respond to inquiries, process fines, and maintain accurate transactions and reports.

Experience with circulation systems, privacy practices, and basic promotional activities is preferred.