Circulation Team Lead - Library Services

Illinois; Evanston (IL); On-site; USD 77,000 - 108,000; Full time

Job summary

The City of Evanston's Main Library seeks an Assistant Circulation Manager to supervise shelving staff, train teams, schedule shifts, and coordinate circulation services across branches. You will lead a diverse team and partner with leadership to uphold customer service standards.

Responsibilities include staff evaluations, recruitment participation, policy implementation, cash handling, and generating monthly circulation reports.

Qualifications

• High school diploma or GED and 3+ years of supervisory customer service experience.
• Ability to lead staff in a positive, professional manner.
• Preferred language ability in Spanish or Mandarin Chinese.

Responsibilities

• Directly supervise shelvers, including training, evaluation and discipline when needed.
• Coordinate work activities of circulation and shelving staff across locations.
• Review staff performance for accuracy and customer-service standards.
• Participate in recruitment and selection of new employees.
• Plan and conduct staff training and team meetings.
• Provide direct customer service and resolve circulation issues.
• Maintain equity-focused library services for diverse Evanston residents.
• Balance cash handling tasks and produce monthly circulation reports.

Skills

Supervisory experience

Customer service leadership

Staff training

Staff scheduling

Staff evaluation

Equity in service

Education

High school diploma or GED

Tools

Library automation system

Job description

The City of Evanston's Main Library seeks an Assistant Circulation Manager to supervise shelving staff, train teams, schedule shifts, and coordinate circulation services across branches. You will lead a diverse team and partner with leadership to uphold customer service standards.

Responsibilities include staff evaluations, recruitment participation, policy implementation, cash handling, and generating monthly circulation reports.